FabFitFunReviews of fabfitfun.com

FFF needs to fix their back end systems/processes. I have been a SELECT member for 2.5+ years and I have never received an email when the customization window is open! In over 2+ months, this issue is still not resolved.

I used to look so forward to getting my boxes! It was so exciting. But that wore off soon because most of the products in there (jewelry, bags, etc.) break! I cancelled my membership after 2 1/2years because I was sick of giving them more chances. I wrote the company to tell them and their response was, what do you want us to do for you? Include products that don’t break, maybe? They left me hanging. Just a warning :)

I am a new member and was super excited to order my first box. Checked my tracking number once it said it was being delivered. I never received it even though it said it was delivered. Customer service told me it would take a week to either find my box or send a replacement. I was told they were supposed to contact me, but they never did so I had to call them to find out what had happened. They decided to send a replacement but instead of sending it ASAP they told me it would take another month!!!! Not happy about this because I should have already received my box, wish customer service would have been good enough to send rush shipping since it’s been a month and I never got my box. I really want to love this box and continue to get them every season, hopefully my box is filled with great stuff or I might have to cancel my subscription.

Cheap items in my box: $5 measuring spoons, $3 journal, Jennifer Zeuner jewelry is cheap and "made in China", also, the box is too big for the few items inside, and not environmentally friendly. Took 7 days for box to arrive once shipped, so slow shipping. Total retail value of items in my box is approximately $150 & I won't use some of this cheap stuff. AND, I never received any scarf!

The box and additional products I ordered took quite some time to arrive, and one item was damaged. The quality of the items are only "okay," and several (even a "$99 scarf") had a super cheap plastic smell, cheap feel to them. I'm told it will be ANOTHER 3 weeks before my damaged item is sent to me. Products need to be better, shipping will need to be faster for customer retention. There are WAY too many companies in the marketplace for FFF to survive. My opinion? Don't spend so much time/money on social media, and not enough time on your products and services!

VERY disappointed today to receive my unexpected order from FFF. The box contained 1 item in the standard large box. I say unexpected, because I hadn't ordered anything. After contacting customer service I learned that if you visit the "add on" sale and add anything to your cart, you'll be charged and receive your cart contents without authorization. I had looked at a few things and apparently added something to my cart. I decided not to proceed, so closed the app. Not only was I charged for the non-refundable item, I was also charged for shipping. After extensive interaction with the CS rep, she offered to discount the item by 50% - not the point. I don't trust a company that takes advantage of having my credit card info on file. She then offered to make an exception and allow me to return it (I'd have to pay for the return shipping as well). Since the initial item was $5 - I'd be further in the hole to return it. Just so very disappointed in this shady practice. It was fun, until it wasn't.

I really will not use half the stuff in this box.

box got lost in mail&they would not replace or refund. supposed to email me when billed& box is otw but got no billing email & otw email came after alleged "delivery". unprofessional.