FabFitFunReviews of fabfitfun.com

The boxes are not as full with items as they use to be. Not sure if I’m going to continue my subscription. Plus my recent fun box had an opened, possibly used, mascara stick!

Right after I purchased I started to customize my box. It stopped after the 3rd choice and now it says customizing is closed

I think this is over priced. Whomever packed my box didn't care at all. 1 item arrived broken. It took a few emails to gwt a $13 refund. Will not buy again. The items were ok.

Good products, terrible shipping. You get quality products for a reasonable price, but FabFitFun's shipping partner is abysmal. Between inaccurate (and vastly overoptimistic) tracking and delayed and inaccurate deliveries, the frustration level is high.

I ordered an additional seasonal box with additional choices, an add on from the sale and a subscription. So far I’ve only received the seasonal box that was minus one item of the seven. FabFitFun’s customer service haven’t given me a clear answer to where the additional choices, the add on, subscription and the seventh item are and when I can expect it. FabFitFun has chosen to use a very subpar delivery service called SpeedX this Fall season.

Tried using the app for my box. The app is not clear o. When or if box is complete and submitted. Ended up texting help and had to repeat. Problem repeatedly. The had to follow suggestion to resubmit box three more times. Then finally you emailed me. Then two more emails, then finally a phone number was provided.

Usually always love fab fit fun never had a problem until recently when you were having trouble with the loyalty points. I have been a loyal customer for a long time and always look forward to the box so I was excited to redeem my points for 150$ shopping. I contacted customer service 3 times and only gave me back 5,000 points when I had 60000. Very disappointed

I’m getting frustrated with the lack of images and the ability to zoom in on product images. Also, specifically for makeup, there’s usually not an indication of which color is which when you select between colors/options. Some brands have it in the imagery but a good 80% of them don’t.