FabFitFunReviews of fabfitfun.com

I was genuinely looking forward to the annual membership service as I subscribe to a few for myself and family. I customized my box, paid for the annual service and extras that I wanted included. watched the tracking of the box, but to my disappointment the shipment never moved after transferring to USPS. Over a month later of when it began to track I was told that it would take 3 weeks to fulfill a replacement and 7-10 days or more to ship to me and on top of that two of the extra items that I paid for already were no longer available. The only plus was that their customer service people are responsive. I wish this had worked out, as the idea of the fun extras intrigued me. The main excuse was because of Covid...Yes, but I havent had any other issues with any of my other subscriptions. They should have acted sooner, before the extras that were paid for were gone. They did offer me a refund for the extras, but I ended up canceling it all...too much of a hassle and frustrated at this point. It might have helped if they offered a refund for the extras and credit for future extras, to try and keep a customer...but its ok. I figure more money in my pocket.

Been a subscriber to fabfitfun for almost a year loved the box. However recently on my last box I was charged on June 2, for my summer box. As of July 27 the box has not been processed or shipped yet. When I called about it, customer service ( the woman that I spoke with) did not want to do anything about it told me it would be another 3 weeks if she processed the order today. I informed her that 3 months was unacceptable to wait. So we canceled my subscription. No trying to offer anything to keep me as a customer or anything just cancelation. So my box had an unexpected processing error, but the company did not have the common courtesy to get in contact with someone to inform them of the situation. They just let the customer hang and waiting. So at this time STILL waiting for a supervisor from customer service to get back in contact with me.

I love the savings and the products; however there is much to be desired over actually receiving orders. As of today, June, 20, 2020 I have not received my summer box. I have paid for an entire year so I was told my box would go out in the first wave. Last week I was asked to complete a survey asking how I liked my summer box. How can I answer a survey when I don't even have my order. It is also super annoying to continue to be asked every week to buy more products, when I haven't even received the items I selected and paid for in May.

In 2018 I got 3 boxes; summer, fall & winter and they were AMAZING. Unfortunately I had to cancel due to other financial obligations that took priority over the extra spending. I finally returned for the spring & summer 2020 boxes. I cannot express how disappointed I am in how the items have changed. I remember getting, skin care, makeup, a hair care, among a good variety of other things but it always included earrings, necklaces, household accessories, jewelry dishes, towels, blankets, bags and other exciting accessories. I could pick and choose from a large variety of different items. This summer box I received FOUR skincare products, a pillow case “sleeve” whatever that is, a makeup blender & an eyebrow pencil. If I wanted only skincare items or a blender & an eyebrow pencil I would subscribe to a makeup box, not a women’s lifestyle box. Sadly, I think this is it for me & my FabFitFun subscription. I will say their customer service is good, except for when they were supposed to replace a damaged eyeshadow pallet in 2018.. I’m still looking for that package in the mail. However, I did purchase an add on this time and it looked like it was half used & they did tell me they would send out a replacement, we will see if this one comes.

I have had a seasonal membership for almost two years now. The spring box was slightly disappointing but this Summer 2020 box was even more disappointing. If your not an annual/select member no options are available for the already limited picks. I feel it is getting worse every season. I love the edit sales which has made me keep trying & hoping the next season box will be better. I think the summer box may be my last unfortunately. I was missing an item it said I would have and there isn’t even anything else that replaced it. I will have to contact them today. It’s sad, I hate to cancel because they started off great! Still worth trying if you haven’t before

I have mixed emotions about the service. I started as a regular member and then upgraded to the select status. Since doing so, I've been a bit disappointed. Every time the box customization opens there's always issues with it working at the designated time online as well as through the app. I reach out to customer care and the answer is always the same, we're currently working to resolve the issue. This has happened on several boxes so it's an ongoing issue.Normally this wouldn't be a big issue but several of the items I would select are no longer available. That means some people can get in before others, which is irritating since I pay a premium to gain this access. The last 3 shipments had issues. The 1st seasonal box had damaged items. Customer care took care of the issues but several of the items that were damaged were no longer available. They gave a partial credit and sent an alternate product. The issues was due to how the items were packaged. They were thrown in with the seasonal box in a larger box and it was crushed in transit. The next box had an item that was faulty. I provided the details to customer care and they were able to replace the unit but they had to reach out the the manufacturer. Luckily they still had the item in place. Now the last box wasn't even delivered. Apparently, FedEx lost the package in transit. There were 2, one with ad-ons and other my summer box. I was essentially told that there was nothing they could do outside of a refund. I missed out on the one box I was looking forward the most to along with the ad-ons because there were specific items I wanted. To say I was disappointed is an understatement.With the credit, I don't know if it was for the entire Select box and the ad-ons or just the ad-ons. I also wanted the tracking # to file a complaint with FedEx since this appears to be an on-going issue. The rep told me that once he confirmed there was an issue the tracking number was no longer available. Now with the credits I have to wait 5-7 business days for a refund with money I paid over a month ago for the shipment. After these issues, I'm contemplating whether or not to continue with the subscription. I paid the Select membership fees up front and now every box has an issue.

I joined specially because I saw a few things that were advertised as being in the Spring box Of course fine print said no guarantee but you can select the items you want during a certain period of time I did that and the two items I was most excited about and selected were not in my box Cancelled my subscription and can’t recommend

I started off as a seasonal subscriber and after my first two boxes I decided to upgrade to Select (annual subscription) and now I'm regretting that I did. I'm not happy about the options I have been receiving each seasons and I really dislike the FFF picks, especially in my Summer 2020 box. Foot and hand cream, and an eyebrow pen?? The website crashed while I was trying to select options and I missed out on the sanitizing boost package. Then to not receive either the Murad, Riddle oil or Make up applicator is really disappointing and once again my mood is ruined. I have had items not ship on time and I always receive my items late. Furthermore, my experience with FFF is a hit and miss and lately I have had more misses than hits. This will be my first and last year being an annual subscriber and most likely a subscriber period. Not going to waste my hard earned money on some "algorithm".