FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 2,380 reviews with 5 stars · Clear filters
Sarah S.
I was accidentally sent the wrong box. Janica at Fabfitfun rectifyed the situation in a very timely manner. Very happy customer.
Response from FabFitFunNov 25, 2020
Hi Sarah! Thank you for leaving us a review! We're happy to have your concern resolved to your satisfaction! Xo
Cyndi F.
Great customer service!
Response from FabFitFunNov 25, 2020
Hi Cyndi! Thank you for leaving us a great review! Xo
Debbie B.
I love the boxes..but where the devil is mine..was to be delivered 11/23/20..started out in California thru Pitney Bowes..went to Indiana a Pitney Bowes facility and has been just sitting there since 11/21/20..hasn’t even gone through usps yet..looked at BBB site and Pitney Bowes has 100s of complaints and only give a generic copy paste answer..I’m a annual member and did over$500 in add ons and I want my stuff..I also read many others boxes are sitting also..please help us get our boxes
Response from FabFitFunNov 24, 2020
Hi Debbie! Thank you for taking the time to leave a review! We're happy to hear that you are loving your boxes! Please know that shipping takes up to 7-10 business days once it has shipped out from our warehouse. We recommend checking on your tracking link from time to time for any updates! Feel free to reach back out to us if you do not receive your box within the stated timeframe! Xo
MP
I tried FFF during a promotional box and it felt nice to get a box of goodies to treat myself. After that, I decided to opt for the annual subscription. I do have to say that sometimes there are things that I don't like/use and I've definitely had my share of issues with certain products (mainly clothing from the add-on or edit sales), and the customer service that I've received was second to none every time! They were always happy to help and I always had my issue fixed on the first contact. For $50 a season, it's a nice way to give yourself a little splurge and maybe try some items you may not have gotten for yourself or get some things you can gift. I don't hold everything to their retail value and it still seems worth it at that price. I've been very happy overall with customer service the most! Thanks FFF!
Response from FabFitFunNov 16, 2020
Hi Melissa! Thank you for taking the time to share your experience. We strive to deliver the best possible box to our members every season, and we're happy we hit the mark for you! We look forward to sharing more exciting products with you in the coming seasons! Xo
Gail E.
I am a new member (one fall box at the end of customization) I am thinking of getting a winter 2020 box in the add on sale (ongoing right now) ... it says I cannot customize it ... what can I expect to get, as I seem to have skin allergies to some of your products? Thanks, Gail
Response from FabFitFunOct 30, 2020
Hi Gail! Thank you for taking the time to leave a review! Seasonal Boxes that are purchased through our Add-ons Sale are curated by our team! If you need further assistance, you may contact our Customer Care team via email at [email protected]. We'd love to hear from you!
Kelli
Shelby at FABFITFUN was exceptional! She remained calm and helpful the whole time. She was very polite, and patient! Because of her I didn’t cancel my account, feel frustrated or lose my patients!!! I believe great employees should be acknowledged not just the problem ones! Thank you Shelby and FABFITFUN!!!
Response from FabFitFunOct 28, 2020
Hi Kelli! We are loving this review! Thank you for sharing your wonderful experience with our team! Xo
Sara R.
I recently relocated to a new city, and my delivery got lost, in large part because I got my new address slightly wrong. My support agent, Jessica, was able to swiftly issue a replacement, which was incredibly generous. Needless to say, I'm drinking the FabFitFun cool-aid. Great products too.
Response from FabFitFunOct 28, 2020
Hi Sara! We're so happy to hear about your experience with our Customer Care team! Xo
Ilana K.
Excellent customer service
Response from FabFitFunOct 28, 2020
Thank you for leaving a review, Ilana! We're happy to hear about your experience! Xo