FabFitFunReviews of fabfitfun.com

I had seen so many positive reviews for FabFitFun that I decided to just go ahead and get myself the annual membership (if you want a chance at any of the good products, you really need the annual membership because you get to customize your order earlier). I wanted to love the subscription service so much, but thus far it's been a huge disappointment for the following reasons: (1) The shipping times are outlandish. I understand it's covid and that shipping delays are to be expected. But at least a month processing, plus a minimum of 1-2 weeks for shipping is taking it to the extreme, especially when my orders from other stores have been fulfilled in under 2 weeks. Had I known the shipping would be so excessively long, I wouldn't have enrolled, but here I am. (2) Once shipped, the tracking has been a disaster in my experience. For my first box I received a notification my box had shipped with a tracking code, the code didn't work. I reached out and was, after a few emails, informed that my product had not in fact shipped - no explanation for why I'd gotten an email that it had shipped. A week or two later my box finally shipped. I complained again because of the long wait, when I knew others had received their boxes, and they "reimbursed" me the shipping cost by adding it to the money I could spend on extra products. I'm happy I got some reimbursement, but thus far there's been no extra products that have interested me, so the money has sat there untouched. (3) The way they arrange products within the categories is extremely frustrating. Instead of attempting to match price-points they seem to just throw random things into each category and ask you to pick. You'll have a choice between a $100 bag (that maybe you hate), and a $14 eyeliner. It just doesn't make sense, since they also don't seem to try to organize the categories by product type (i.e. skincare, household, makeup). You can easily end up in a predicament of simply picking the most expensive items in each category, even if you don't like them that much, to make the box have a decent amount of value to cover your costs - especially for Canadian purchasers since the box is converted to CAD and shipping is added on. (4) The selection options thus far have just been meh. My first box, and the reason I signed up, was the one with the MK passport holder. I figured, ooh if they have a product like that, the other options must be good too ... I was wrong. I managed to find products that I was okay with, but the only thing that I was really excited about was the MK passport holder. For my second box I wasn't excited about anything, and 2 of the categories had literally nothing I, or my mother, wanted, so I just picked at random.

Edit: after leaving the review here they reached out and refunded the purchase, so I’m changing the stars Terrible e experience with the box and customer service. Ordered my first box (summer edition), because of their huge efforts advertising that it would come with the GloLight and the Business and Pleasure cooler bag. So I went and ordered the box - selected the GloLight and the cooler. When the box arrived, no GloLight - instead, a cardigan that I would never buy myself. The cooler bag is a joke - they advertise it as the real original thing, but what you get is a tiny smaller version than the original one. So frustrating, because they never mention you will get a smaller version - and I find misleading advertising so disrespectful to costumers. Reached out to them to return the things and surprise! Costumer service told me that in order to get my refund, they want me to pay for shipping, to return something I didn’t order in the first place (because I ordered the GloLight and original cooler bag - not a cardigan and a tiny version of the bag). Now even if they pay for shipping after so much time spent in writing emails, I don’t even feel like wasting more time with a trip to the postal office during a pandemic. Just wanted my money back. Crazy. Stay away if you can!

This is a really hard one as I absolutely loved my first two boxes I am now on my 4th And my 5th will be my last. Delivery was always good,communication good products are good, no denying that at all, but as a U.K. resident I wasn’t given full options on my last two boxes (of main things that are advertised.)As a select member I was able to choose many of my items which is why I paid in advance for 5 boxes, but unfortunately you can’t always have what they advertise! This for me is a no go as they may put other items in that can be sent to the U.K. but when your looking for a tote handbag and you aren’t even given the option to choose another bag and hair care doesn’t cut it as a replacement, nor does repeats from previous boxes I’m afraid. Overall I really loved my experience with fab fit fun but this is just something I can’t accept rules should be the same for everyone and it’s quite frankly not fair and very disappointing. Really hope they sort this as it could really take off in the U.K. until then it’s a 3.5 from me

I’m giving it a three because it was great at first then by box three it went down hill. They stopped sending the stuff I customized and other stuff I don’t use in its place. By the 4th box I only got 2 out of the 6 things I customized. The 4th box was two months late. Shipped in May and arrived today aug 12th. Customer service was nice but kind of useless. I did cancel Because shipping was bad and the customization was not granted on the last two boxes. I would get on there as soon as customizing started to make sure I did get to pick out some things just not to get them. I did get a partial refund on my last box. I absolutely enjoyed the first two boxes.

My rating would’ve been a 5 based on the products, however, my dad got my sister and I these boxes for Christmas and didn’t know it was on auto renew so had no choice but to gift it again for Christmas the second year in a row. Once he cancelled the subscription while we were still getting boxes, it stopped allowing us to customize our boxes even though he still paid for the subscription that year. Leaving us both with stuff we already have/don’t want.

I used to love Fab Fit Fun, but not lately. I have been a subscriber for years. I feel like at times they have really gone downhill and don't put the thought they used to put in it. I just received my summer box and will be donating almost the whole box. There is hardly anything I would keep. I feel like they just thew it together with leftovers of what wasn't selected by the special membership. I am so disappointed and after this happening a good many times, I think I might cancel my subscription. So sad too because they really cared about their customers before and I used to get so excited to open the box. This time my husband said to me, really.....really. This is what you must have?

Don’t get me wrong, I love getting my box and all the fun stuff, but I was so disappointed when they sent a very small tube in a gigantic box. Seemed rather wasteful. Luckily for them, I am a recycler and a re-user.

If you’re in the know of fashion & skincare, save your cash. I’ve given almost 55% or more of my boxes away. I’ve paid for the full year but will not do so again.