FabFitFunReviews of fabfitfun.com

I am giving 2 stars rather than 1 in the hopes that once (if) I receive my box I will be pleased with it. This review is solely based on delivery and customer service. My box was sent to the shipper on 9/1 and officially shipped 9/4. FedEx posted that my package would be arriving by 9/18 end of day. Once that day came and went, the tracking information changed to "pending" with no new tracking information since 9/16 posted. Today, 10/2, it is still pending delivery. I contacted FedEx who said that as we are 14 days past any tracking update, they cannot locate the package and that the original shipper (FFF) must file a claim with them to attempt to locate or deal with the package. I contacted FFF and was given a typical response regarding shipping delays, and "this is just taking longer than usual", telling me to wait 7-14 days past any shipping updates and to reach back out. I replied saying that time has already come and gone. The response I got was "Sending happiness." No information about the next step and how they would attempt to resolve the issue for me. I have replied since and have not yet received a response. I am very displeased and will be cancelling my subscription even after I receive my first ever box (if I ever do).

I’m super disappointed with my experience with FabFitFun. I was given a gift certificate to try out FabFitFun and really thought I would start a subscription following my first transaction August 5, 2020. I received confirmation my order was placed, and money was withdrawn from my account. I was aware of shipping delays, but now problem. I was then notified that I had a tracking number and my box had shipped, only it hadn’t and when I went to track my order with the tracking number given, it wasn’t linked. I waited a little longer, realizing we’re all experiencing a new normal together. I then received an email me notifying I’d be getting charged for the upcoming box - I quickly ended my subscription since I hadn’t even received my first order. I reached out 2 weeks ago, for an email confirming my order had shipped on 9/28 and would arrive by 10/1. Then the tracking email was followed up by a customer service representative stating the reason for the delay - 2 months later and no communication does not excuse the delay. It is 10/2 and my order has yet to arrive and does not show it will be delivered even today. I do feel like my 2 star review is generous, seeing as I’ve received little customer service. I’m super bummed and really hoped to have had a great experience, seeing as so many people love them.

I still have not received my Fall 2020 box!!! Fabfitfun sent the box to my previous address, despite the fact that I changed the mailing address before it was shipped. I didn’t see this error until I received notice that it had arrived at fedex and was being prepared for delivery and noticed the incorrect address. I began trying to get in touch with someone from customer service. I sent several messages prior to the box being shipped but did not receive anything from an actual person for days. The response I received indicated I would have to handle this myself by calling the post office where it was sent to and asking them to forward it to me. I had to wait until the day it was delivered and beg the post office to take it off the truck and send it to my correct address (in another state). That was over 30 days ago. Because they literally pulled it off the truck and were forwarding it, I could not receive a tracking number and the original tracking number did not follow the package beyond the original destination. The fact that this could have easily been remedied before the box was shipped, the need for me to send multiple messages before someone actually contacted me, being told I had to correct their mistake myself, and now not even having the box is reason enough to warn anyone interested that this could be them. This may not occur for many people; however, better customer service support could have gone a long way here.

Ordered one, my data was breached and then they took 1 week and a half to get back to me about changing my password since their system malfunctioned. I just gotta hope my card doesnt get hacked now

Purchased the season pack for my wife for a Christmas gift. She likes it and it is like get Christmas gifts year round. I would have done it again, if not for the fact that email is bombarded with sales and marketing from Fabfitfun. It is nuts. Originally i just kept clicking unsubscribe. Does nothing. I was so frustrated i wrote the company. That is not me. That is not who i am. After i wrote them, the send me another 30 emails asking why and how the my experience with customer service was. Finally, i thought I had it taken care of. No emails for a couple weeks. Then today i get an email, "What do you think? Take this survey". I respond, "delete my email from your database", and i get two more emails from them. Do not, for any reason, give this company your email address, I have received emails from Nigerian princes that were less needy.

Sadly Disappointed! Recieved my first 3 season boxes on time. I (along with many many other customers) have been waiting since end of May for my summer box. Spoke to fff multiple times always with a different excuse as to why it hadn't shipped out yet "but we're processing it". Mid September now still haven't received it but yet they were able to send me the tote bag they were giving me as a sorry for not shipping out my box. Now I've received the tote bag, so why didn't they send it together with the box I paid for?! I did not renew my subscription and probably won't ever until this is resolved. They have more than the means to make this right for people but are just giving the runaround. I'm now happy I didn't sign up for an annual membership for my daughter's birthday like she wanted! UPDATE FOR FFF REPLY: seems I can't reply to your reply, but your customer service person assisted me as in just taking my complaint and telling me you couldn't issue me a refund by cheque as that account was closed, so when I asked for a fall box as a replacement I was told 'sorry, already sold out' when asked what you are going to do to rectify this, no one has gotten back to me on that!

Would be a great value if they actually let you know when your next box was going to be sent. I never got an email or an update saying that it was time to be able to make my choice options for the Bal. And now I have a bunch of stuff that I can't use due to allergies. So that's nice. Sent me pumpkin spice stuff when I'm allergic to cinnamon. Also a curling wand but I have short hair. Waste of my money. There's only like 3 things in the box that I can use or that I like and the rest is junk. All because they didn't notify me when their box was open for choosing items.

Not thrilled with shipping and the runaround I’ve been getting from FFF on where my box is. Was told their maybe shipping delays of 7-10 days. Well my box was listed as shipped for 2 weeks before it moved anywhere now it have been an additional 12 business days and it has been stuck in the same location for 3 more days. I’ve already canceled my yearly subscription but this is truly infuriating to deal with I am convinced I’m never getting this box. What a waste of time and money. While I have spoken with a member of customer care they did not help or resolve this issue for me so that characterization is inaccurate and this may be an issue for the Better Business Bureau to resolve.