FabFitFunReviews of fabfitfun.com

Don’t order from this company if you are based in the uk. They lost my order that contained a large value of add ons. They refunded me for the add ons but don’t seem to understand that when UK based customers pay using UK credit cards that we get charged by our banks for non uk transactions. So I’ve been charged 2 non uk transactions by my bank (1 when I paid, 1 for the refund) totalling £20. Complete joke given that FabFitFun lost my order. They are refusing to compensate me for this, pretending that they don’t understand the problem even though I’ve provided screenshots of the charge on my bank statement. I’ve also still not received my summer box even though I’m and annual member. So glad this is my last box. Avoid at all costs

No stars should be given. Once I FINALLY got in touch with customer service over 10 days after arrival of my box. I was to go through and list each item after sending several photos and multiple calls and text to have to list again the items that needed replacing. I sent several photos, the entire box had more than one item that leaked. It was like the box was in a cardboard natural disaster. The items were so poorly packed that the leaked and broken items had soaked through the delivery box. There were only a couple of survivors. In all seriousness, the items were trashed. I asked for a replacement box or a refund and I am getting push back! I have been a customer since 2017. Nonetheless, after this experience I will no longer recommend. The delivery time, the cost, the packing, the quality and the obvious lack of customer service unless you act like a deranged nutter who calls, texts, and basically stalks customer service is just not worth the hassle. I would say I have seen the "red flags" for awhile and now it is time to end this sticky relationship

My wife had the subscription and passed away. I thought I cancelled her account but kept getting boxes. Very painful reminders of loss as those stupid boxes of useless junk were piled all over the house and took quite a while to give all that away. Had to scream at fff several times and wished their execs had their spouses die and have to spend many months dealing with stupid subscriptions to actually cancel and get a refund for the remaining boxes I didn't want and they only refunded a tiny fraction of the year cost the cheap insensitive jerks.

Twice they have failed to send me the notification to pick my items so I’ve been sent what’s left. To make up for it I get to pick 3 more items from what’s leftover after that…very disappointing.

Not really happy, I decided to try out the fabfitfun box this spring and go the vera Bradley box with it. And it was suppose to be 100$ of vera Bradley and all I got was a lousey vera Bradley notebook. They definitely didn't help me want to keep my subscription cause after this I'm definitely deleting my subscription. Idk why I even bothered giving into all the hype. And what they sent me in replacement of the vera Bradley stuff was stuff I don't and won't use its just rediclous and I feel like I wasted my money :-(

The extra things I ordered didn’t come in. Every box so far I have been disappointed with and I felt I needed to cancel. Although I didn’t want to, I just was tired of having to send emails telling how disappointed I was . I really looked forward to getting my box and the extra things I ordered. I’m not sure how you can do better unless you make sure you have enough for everybody.

I just recieved my spring box and to say it was disappointing is an understatement! I chose my 4 choices and received a shampoo and conditioner and that was it!! I looked forward to seeing what new products would be included and was shocked! I’ll be cancelling. I was thinking of ordering for daughter in laws for Christmas/birthday but am glad I didn’t:(

My understanding is that they don't pay their suppliers. Now they're messing with subscribers. It's been at least THREE years since I had a subscription (one of those that I canceled early on as everything in it screamed "subscription box"). They've now been trying to ding my cc despite the fact that I haven't had any contact in years.