FabFitFunReviews of fabfitfun.com

I feel that Nick tried his best to work with me on finding out what happened to my FFF box. Since my email address has changed since I signed up I don’t know anything yet.

Hi,Well advertisement was more exciting. It was good. Liked the products received good quality. But I got hair mask, face mask, foot mask . To many masks lol ! and about the coupons they can't be used here in Puerto Rico * . But overall it was nice. Can't wait for the next Season Winter Box . Much appreciated!! Yanick Andrew customer.

After speaking with Adam he told me to NOT update credit card info on chat. I tried to update online to no avail. I called multiple times and was unable to speak with anyone !! I GIVE UP

Just received my first FabFitFun box today. Wasn't super stoked on the time it took to receive but it's understandable. The items in the box are decent. Unfortunately, one of my items was broken when I received it. Luckily, the customer service is exceptional. Within two minutes of speaking to a rep a they advised a new item would be shipped and there's no need to send back the damaged item. I am giving 3 stars as I was super disappointed in the selection process. The copper canister spoiler was what prompted me to join in August. When it came time to make my selections they were "sold out". This is fine I understand they were nice of course they would be. BUT, I see on a few groups I'm in that people who ordered the extra box off the store (you don't get to see what's in this) all received the canisters. I found that a little unfair, people wanted to choose those and were denied this so they could be put in surprise boxes?! Now I see people posting multiples and trying to sell them for more than they are worth. Slightly disappointing.

Wish I could give 0 stars. I placed my order July 3. I still have not received my box. I have not been given a refund either. I have requested information on several occasions. I keep getting told delays due to COVID. I just want my money back but no such luck with that either. Updated 9/25 After posting this someone immediately messaged me. I got my refund and my package has finally arrived. I am willing to give them another shot.

Hi, anybody ready to start their Fabfitfun journey should read this. I've been a loyal customer for almost two years and I've been an annual member for almost a year now. I love these people and their boxes, it's like Christmas four times a year. The product is big and beautiful. The most recent fall box of mine has taken way too long to get to me, so I say this. If they're still using SmartPost, don't join, I was on the phone half a day and no one could tell me where my box was. I'll cancel if they keep using this. On the other hand, they are a great subscription with some major shipping issues.

Today was the first issue I have had with FFF. The items I will potentially be getting are not at all what I asked for. They are attempting to resolve the issue they caused at the expense of their customer. It is yet to be seen if I will get what I want or the excess product they want to send me. No refund was offered for this mess! You are in thin ice FFF.

I honestly love getting my seasonal boxes and my add-on sales throughout the year even more, but I do have one issue and was wanting to know if anyone else has had the same issues. I have received a few items that either do not work (tech purchase) or makeup that just can’t be used because of-let’s say“clumping”. Who do we contact? I have reached out but I’m assuming not to the right people. If someone could point me in the right direction I would appreciate it! I have to let everyone know that I work after school daycare and with Covid the rules for the toys have drastically changed. I had to come up with a way to separate them properly so as I looked around my house my eyes kept going back to my empty FFF boxes. My friends and family can now stop asking why I keep all of the boxes. They have found the best use ever!!!! The kids also love how pretty they are. Yes! I have that many empty boxes😄