FabFitFunReviews of fabfitfun.com

Well, I have been a member for a year or so now. I decided to purchase 2 extra boxes for my daughters for the holidays. They always take my stuff. Anyway only one arrived. It was rather light, but how heavy could a robe be I thought. I opened it and totally shocked. Why was it so light?I t was half empty It had a cosmetic case in it, ok, Vera Bradley, not too shabby. But after that all the things in it were picks people would never choose. The lip scrub, for one, and other items that were in my box. Anyway, why should I complain? I mean they say you can't pick what you want. Ok, so why would anyone buy an extra box filled with items that would be a last resort choice. And only 2 of the items I recognized as picks! For $40. So I called. Got a sweet customer service guy who was happy to help. He said don't worry they would fix it. But about 3 minutes later he tells me he, "I have bad news. I spoke with the manager and she said they can't do anything for me. " I can't return it for my $40 back, they won't send me anything extra since there were only 2 picks in there, and that was that!!!! At this point total shock rushed through me, and at the same time the realization that my only choices were to just hang up and accept this faulty box, no fault of my own, or cancel. So, I canceled my subscription. And guess what, they don't even care. So the fun loving really cool people who started this box have gotten greedy! And refused to take ownership of their mistake. Look there are other boxes out there, unfortunately probably the same company, ie, causebox. And the clothes I purchased actually never fit right. I should have tried to return them, but I doubt they would do that either. I am the first one to admit I am wrong, so it they plan on fixing their problem I will let you all know. But in the meantime, I recommend shopping at Kohls, they let you make returns!!!!

The representative has nothing to do with this review. She did her job well. Unfortunately FFF has really made poor choices in the past 6 months that forced me to cancel my annual subscription I had previously loved and had fun with everything about FFF. Unfortunately, they are going downhill fast. Their non customization items last box were not suited to me, seemed to be the lower monetary value and some appeared to be leftovers from previous boxes. Now they have started customization for ANNUAL subscribers at 9:00 a.m. on a Friday when myself and many others are working and will have to wait until after work when things are out of stock etc. Why would they choose normal work hours to open up customization??? It doesn't feel like the love, care and fun I felt from FFF for the prior year I was an annual member. It feels like a great company going downhill by poor choices that don't connect to the member and make this fun and exciting and inclusive. Also the non customized items should be of better value and choice. I hope they hear this message and bring the company back to the level I experienced from Summer 2019 to Summer of 2020. A company like this should start at a high level and strive to get better. They started at a high level and sunk. I am so sorry to have had to make the choice to cancel. I will miss the fun, excitement and value I previous experienced. This is what happens when a company does well and forgets why they are doing well

I called way before the fall box news broke because the fall box is my favorite as it is my birthday box. All I cared about was the Kristen Cavelleri copper canisters. Long story short I didn’t get them. Twice. I tried to call and ask for a manager and I guess that’s not possible. I’m fighting cancer and losing the battle. I’m getting my leg amputated November 19th. No one seems to care. I’ve written several emails and letters. So far, nothing. If you can help me I would be beyond grateful. I actually cried over these canisters. It was the sentiment. I’m a day one fan of Kristen’s since The Hills. Thank you.

I was gifted a starter box from a friend, and I did enjoy most of the products that I got. However, I ended up being auto billed for another box SO quickly after the first starter box! I didn't even have time to try everything and decide if I wanted another box. So I ended up getting auto enrolled and billed, which is what it is. However, once I noticed this happened, I went into my account to pick my items for the upcoming box and cancel the subscription. I was told that the period to choose my items was closed!! Even though I'd only received billing/payment confirmation less than 48 hours before! I reached out to customer service and was told that it was too late for me to pick any of my items and I could not get refunded because my box was already being processed. I'm SO irritated that I'm about to have $50 worth of products I didn't pick and don't even want!! This is such shady business practice to me: you advertise picking your items and fine print the auto enroll. Then I get charged and denied the ability to pick my products. I would steer anyone who asked me away from FabFitFun. I am not impressed at all!

I canceled my subscription because they always sent me makeup and lotion . I told them I didn’t wear makeup! And I didn’t feel the box was a 200 value! Just lots of lotion and come on how much can you use ? The last box I got a mason jar with a huggie around it too heavy to carry around

I ordered the Fall box back in August after receiving the mini welcome box. I was hoping to get the Fall box and experience a full sized box before continuing to subscribe. And I was really excited about my customizations! After not receiving the box for about a month and a half I reached out and was told there was a mistake and I needed to repick new items and would be receiving a different box. The items I was really looking forward to were also no longer available. I ended up asking for a refund, as I didn't want to pay the box price and receive not only none of the items I was initially excited for and had chosen but also all second choice items. While all of this happened I had also received emails about the data breach issues but as I deactivated my account (not wanting to continue paying until I was able to truly test out a box) I wasnt able to receive the benefit offered. Overall I am really disappointed (partially because I was excited to try the company out!) And didn't have a very good experience. Of course, the customer service person I did speak with was helpful and friendly throughout this though.

A friend sent me a trial box, which I loved so I decided to sign up. I received my first box without delay, but honestly it seemed like a bunch of junk. There was no way the retail value of the items aligned with what they claimed they were. Nevertheless, I thought I'd still give them another shot. When I signed up, I was too close to the cutoff time to customize my box so figured I probably just received the stuff no one else had selected. They had a "Fall Edit Sale" and while browsing, I put some items in my cart. Ultimately, I decided not to purchase anything and didn't give it another thought --- until a few days later I saw a mysterious $11.95 charge on my card. I was charged $5.00 for a tiny mask and $5.95 for shipping. I immediately contacted FitFabFun because this must have been a mistake. I absolutely never hit the purchase button and would never pay more for shipping than the actual item. The customer service representative informed me that items in your cart are automatically charged to your card at the end of the sale and sent me the screengrab of where it says so on the site. I never saw this or would have cleared my cart immediately. in all my years as a consumer and most of my professional life as a marketer, I have never ever heard of a company automatically charging items in a cart to your card. It is a terrible business practice. I was told that even thought they have a no refund policy, I could pay to ship the item back and they would refund me the $5, but not the $5.95 shipping fee. There was no way I would agree to that. On top of this, the item did arrive and it was in their normal, huge box with tons of packing material inside all for a tiny little mask. So incredibly wasteful. After this experience, I did not hesitate to cancel my subscription. I wanted to love this company but too many bad experiences made that an impossible feat.

After 6 weeks and multiple conversations about the "pending" deliver status, FFF finally confirmed today that the fall box was not shipped. Disappointing, considering we were told multiple stories by their representatives until finally confirming today that it was lost. This is in spite of the fact that I kept getting emails saying the box had been delivered and asking me to participate in the "bonus" sale.