FabFitFunReviews of fabfitfun.com

I never ordered anything- then I received an email stating that my order was placed and my card was billed $89.99! I never looked at this item, let alone added it to my cart for automatic checkout. Now when I go to try and cancel and get a refund I’m told I can’t because the order is being processed. I think it’s BS and very sneaky that I’m completely unaware that I am ordering something until it’s too late to do anything about it. I called and text within 8-10 Of receiving the email regarding this order that I HAD NO IDEA ABOUT! They offered me credit to use during a sale. I don’t want to buy products- I just want my money back! Then they offered a refund, but only if I sent the item back (which I totally understand) but at my own cost. Why the heck should I pay to return something I didn’t order. Totally deceptive practices. THIS IS THE 2ND OR 3RD TIME THIS HAS HAPPENED TO ME. Watch out!

Twice, an item from FFF's Edit Sales have been put in my cart and then charged to me without me knowing. I know this is not an issue that only I experience. Both times, I didn't even visit the FFF website during the Edit sale and something ended up in my cart without me knowing and it is like pulling teeth to get them to admit wrong-doing and remedy the problem. All they do is state "our policy says when something is in a cart" or something similar but they don't seem to understand and/or care that a customer didn't actually put an item in their cart! So frustrating and very poor customer service (although, they are very nice). I'm glad I've canceled my subscription and will not be returning once it runs out.

Bought an annual subscription and then received two seasonal boxes that had low value/quality items. Kindly requested a refund of the remaining half of the subscription, but received a refund for significantly less than half of what I originally paid. Shady business practices and not worth the money!

FABFITFUN is a SCAM! They don't care about customer retention. I've been a member for almost 5 years. They jacked up membership prices without notification. That wasn't even the original reason for my call. However, after noticing I've been getting charged a higher amount, I was unaware of, their response was "well, you got an email" which probably went to spam. The rep I spoke to refused to give me their full name, would NOT transfer to a supervisor, give me a name, email address or contact number. Claimed there was no supervisor on duty. After pressing the issue, was put on hold for 15 mins before magically transferred to a supervisor, who seemed to not care as well. I plan to tell every person I referred to cancel their memberships including my family of whom I'm sure are unaware of the predatory price change without realistic notice.

Never give credit card information Never ever give this company your credit card information. They will charge you, even if you lock your credit card. I’ve been trying to cancel for years. Somehow I keep getting charged. The items they ship me are terrible- at least one damaged item per box. I honestly wish I’d never heard of this company because they burden me and steal over $200/annually from me.

I was a customer for about 3 years. I would not ever recommend getting roped into their Chinese junk boxes with cosmetics with chemicals that are known to cause cancer...they don't care what they sell you, as long as they make money! Terrible company, terrible boxes, terrible customer service

I was a regular quarterly box subscriber for about 5 years. They make cancelling it a nightmare. As with many websites you use, you have 'agree to their terms and conditions' to proceed by 'checking the little box'...do you read their 'terms and conditions from start to finish, perhaps 20-30 pages?" I know I didn't...I would never recommend this business that 'used to be good', but like many online business, once they are established, they farm out their Customer Service Reps to foreign countries and communicating with them is next to impossible, round and round and round getting nowhere...

They're now carrying a brand called cocus pocus that is literally crap you can get off shein, temu, and aliexpress for a couple bucks saying it's worth $100. May want to rethink your branding decisions. Definitely not renewing after being a customer for 6 years.