Isabella G.
Very helpful and efficient through…
Very helpful and efficient through telephone.
Response from FabFitFunJan 3, 2021
Hi Isabella! We're happy you had a great time with Customer Care! Xo

Delivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Cosmetics & Makeup · SAN DIEGO, California
Excellent

Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent

Cosmetics & Makeup · San Francisco, California
Excellent
Showing 2,380 reviews with 5 stars · Clear filters
Isabella G.
Very helpful and efficient through telephone.
Response from FabFitFunJan 3, 2021
Hi Isabella! We're happy you had a great time with Customer Care! Xo
Mackenzi D.
My most recent box haven’t come in yet and when I would check the tracking number it would just say that it was in Indiana for the past 10 days and hasn’t moved. I emailed FabFitFun 2 days ago about this issue and I heard back this morning from Jack and they will be sending me a new box. He was very kind and helpful!
Response from FabFitFunJan 2, 2021
Hi Mackenzi! Thank you for taking the time to leave us a great review! We apologize for the delay you're experiencing with your order, and we're happy to have you fully assisted! Feel free to reach back out in case you need further assistance! Xo
Elaine M.
My box was delivered to my porch during a virtual meeting I was on. I live on a farm with not very much traffic so no one was around my box. When I retrieved my box it was obviously missing products. I then realized it was also not sealed at all and had no evidence it had ever been sealed. I then took video and pictures and did a issue claim to FabFitFun. I’m betting it got opened along the way of shipping and products fell out, or unfortunately maybe removed before arriving to my home. They were great and responded quickly. Kirsten then resolved my issue and also has sent me a replacement box!! So happy to get the rest of my products! Thank You so much, FabFitFun Elaine M.
Response from FabFitFunJan 2, 2021
Hi Elaine! We apologize for what happened to your original order and are glad to hear you were fully assisted! We're here for you anytime! Xo
Kym
Problem was solved with having to send only one email. Amaze!
Response from FabFitFunJan 2, 2021
Hi there! We're happy to have your concern resolved to your satisfaction! Xo
Di
I didn't receive my box. The post office said it was delivered but I didn't get it. I emailed FabFitFun and not only did Jack respond the same day, but he told me they were sending me a replacement box. And I totally wasn't expecting that. They even checked with the post office and found out that it was lost in transit. I am super impressed with their customer service!!
Response from FabFitFunJan 2, 2021
Hi there! We are sorry to hear that your box is lost in transit but we are happy to know that you are satisfied with the assistance our Customer Care has provided you. We look forward to many more seasons together! Xo
Alexandria R.
Amazing subscription
Response from FabFitFunJan 2, 2021
Yay! We love to hear our member's feedback especially something great as your review, Alexandria! Thank you. Xo!
Lisa L.
I had an amazing experience with customer service a gal in particular named Bren and she resolved my issue with billing and had great attitude and great customer service
Response from FabFitFunJan 2, 2021
We are happy to hear your great review, Lisa! Our member's experience is important to us and it is always our pleasure to assist all of you. Thank you for sharing! Xo!
FINDyrJOY
On the occasion that I have had a reason to call customer service, they have always been cheerful and helpful!
Response from FabFitFunJan 1, 2021
Hi there! Thank you for taking the time out to leave us a great review! Our goal is and has always been to provide a seamless experience to our members, and we're happy we hit the mark for you! We look forward to many more seasons together! Xo