FabFitFunReviews of fabfitfun.com

Upon placing my order I wanted to check with the rep if A) my promo code was included on the order and if B) the order would be here in time for its intended purpose of being a Christmas gift. At that time the customer service rep assumed I wanted to cancel my order all together and did so without confirming. When I informed her I still wanted to continue with my box she resubmitted the order and I thought all was well. Fast forward a week, the box status would flip flop from “saved” to “ready to ship”. Today when I contacted customer care to check the status I was informed by this rep that there was a processing issue but now fixed I was starting a the bottom of the list again. I’m now just hoping this issue is actually resolved but now worry with the lost week the box will not arrive in time to gift and I will have to spend additional money to replace the missing gift if this does not arrive in a timely manor. This is not what I expected from FFF

You customer service agent was excellent. My problem has more to do with the format. For one thing, the chat box is difficult to find. I had to search the website for quite some time to find it to chat immediately. When in the chat it was difficult to learn how to send messages. A send button would be way easier than hitting the return key to send. Just took a while to learn how to use it. I also accidentally backed out of the chat then was unable to find it again to thank the agent for her assistance. An upgrade to your customer service live chat would really be worth your while. In response to your reply, the FAQ page actually took me to a page to email fff. I clicked on that and did everything I was prompted to do, because it said I was being routed to the live chat, but I wasn’t. The only thing that took me to live chat was the bubble on some pages. But it took time to find a page where the bubble popped up.

I’ve been a customer for a few years. I also spend hundreds on add ons. Still... FFF doesn’t care to provide customer service. It’s been 3 days, and I still have not received a reply to an email I sent them. I tried the chat room, but they pushed me off with “technical difficulties” and said they would email me. Still no email. I ordered two products that go hand in hand... sheets and pillowcases. I got the pillowcases, but the sheets were refunded without explanation. Apparently they were out of stock. Now what am I supposed to do with the pillowcases? But I can’t get anyone to fix the problem. This is not the first issue I have had with FFF. They also once sent me the wrong item, but denied that and never handled that issue. They have terrible customer service. No matter how good products are... if you can’t get ahold of an employee who cares about taking care of loyal customers... it’s not worth it. I cancelled my membership... still no response from them.

A lot of cheap, crappy, clutter. Even though you get to choose your own items, and they're supposedly worth a certain dollar amount, they end up being low quality or breaking. I have been sent some actually useful things, which I'm grateful for. But in my opinion, that doesn't make up for all the garbage I've received just to end up in a landfill.

Not happy with my subscription box being lost,and having to wait almost a month and a half to actually receive it. (I have not recieved it yet,but should hooefullyget it in November)

I have lost a lot of money bc we were hacked n 25$ doesnt even cover it. Yes we have phoned bbb, bank, companies, they are smart They say oh yes we will refund your $$$, the do; but they take it right back out again. I've never heard of these companies!!! Still don't know how also they used my PayPal. I still need to talk to someone there though. I have been trying for 2 months, y'all told me to wait but come on. I'm a nice country girl lol

The box I received was for a younger person. Excluding room spray and diffuser. The tote was laughable, had zippers that went nowhere. Cosmetics that i couldnt use. Even though my pre order survey, i said i dont wear makeup. All in all, im very disappointed in this box. I canceled my subscription!

He was very professional however I was upset about automatically being charged for the annual subscription now everything is squared away and I'm satisfied