FabFitFunReviews of fabfitfun.com

I’m very frustrated!! I live in the UK and signed back up with fff for the fall box. I used fff before and they were great so decided to join a yearly subscription. However, the fall box was lost in shipping apparently and never arrived. My winter box which the tracking label was created (8/11 and then shipped on 12/11) has not updated since creating the label. Customer service keep telling me it’s travelling across America in a truck to get to my closest hub and that’s what’s caused a delay. They just did not understand that a truck would not be delivering my box as I live in the UK. A box with a couple of add on’s was dispatched on the same day as my box and delivered yesterday. I asked for tracking and courier details and they provided me with a link to fff tracking. I’ve now spent £100’s and receiving very little and am now thinking that I’ve made a big mistake signing back up.

I was gifted a yearly box subscription, and added some add ons to one of my box shipments. a few months later this company kept my card info and tried swipping it for another yearly subscription without me signing up for it, nor did they send me an email that they would be billing. This is unscrupulous. Do not buy anything from this company. You can’t even remove your card info from your account on their website. This is theft. Edited to respond: I never signed up for a subscription. A subscription was gifted to me. You shouldn't try and run someone's card for service they never signed up for!

Worst customer service ever. They lie and make promises to make up for their mistakes. Of course they don’t follow through and magically have no record of my previous correspondence.

This company is a SCAM. I signed up as an annual member to be able to customize my box first, since they advertise "Early Access to Customize!" WHAT A JOKE!! I logged on to customize today, the first day of customizing for annual subscribers, and literally half the items for item #1 choice are already unavailable. What is the point of subscribing as an annual member to have "early access to customize" if they items I want aren't even available on the very first day of customization?! Because this company is a scam. Fabfitfun's customer service is unbelievable and unprofessional, but no big surprise there. I chatted with them asking for a refund because their annual subscription promises are incredibly misleading and they just cut me off and exited the chat without even resolving my issue.

They promised products in a promotion that they confirmed i qualified for and sent me garbage instead! Terrible customer service will not let me return or cancel even though they lied and do not even have what they promised. Folks need to complain more so everyone knows this is a scam!!

After purchasing the yearly subscription, I found that they did not have any items in the fall box that I was interested in purchasing. I sent an email that day to cancel the subscription immediately.... no response. I sent another email to cancel the subscription immediately.. again no response. I texted customer service and they state that the fall box was shipped!! My emails were ignored and they are trying to charge me for a box that I did not customize to order. I will be sending it back for a full refund! Poor customer service!!

I’m currently a customer And unfortunately I paid for a year in advance.. Firstly it took weeks to get My order..I was very excited So I waited patiently. The items were so so A couple hits some def misses Bonus stuff was ok, but without that it might not have been a good value. Fast forward to recent, they have flash sales which seem to be decent value items, except if you put them in your cart and forget or whatever They take that as an order and charge you then let you know, so you might end up with something you don’t want, which is what happened to me I don’t even know what it is btw And they charge you a shipping Fee on top of that..No returns refunds with this company bottom line bad customer service, Soo buyer beware You better believe I am cancelling after I get my remainder of shipments.. very disappointed, how they are still operating I’ll never know!!

I decided to try fit fab fun when their ads kept popping up in my Facebook showing all kinds of cute things, including a hobo bag I thought I’d really wanted it. I signed up and discovered that they had run out of stock on pretty much everything I wanted, and now I had to pick from a bunch of junk I would never have purchased. I got a little plastic quilted purse with a million studs on it and a strap so long (It can’t be adjusted) that it hits my leg when I walk. I got a towel wrap for the shower that is very thin, although it was presented well in the images. Then there is some kind of a cream for my hair to keep the frizz away. It is a brand I’ve never heard. I got some eco laundry detergent sheets that I will try, but I wasn’t really expecting to get laundry detergent The one thing that is nicely made are the sunglasses. The shape isn’t that great for me, But I’ll wear them just to get some use out of this box. When I realized that I couldn’t get the items I wanted, I emailed customer service within 15 minutes, to cancel my order. They told me they would cancel my subscription, but that I had to keep the first box, even though, I tried to cancel it immediately. There was absolutely nothing fun about this and It cost me $75 to find out. I’ve gotten ipsy for $15 a month and there’s always at least one really good item in it that I can always use. This was a terrible waste of money. Don’t do it.