Cindy
Kelly was fast at response
Kelly was fast at response, and helped me with my concern
Response from FabFitFunJan 16, 2021
Hi Cindy! Thank you for the great review! We're happy to have your concern resolved to your satisfaction! Xo

Delivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Cosmetics & Makeup · SAN DIEGO, California
Excellent

Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent

Cosmetics & Makeup · San Francisco, California
Excellent
Showing 2,380 reviews with 5 stars · Clear filters
Cindy
Kelly was fast at response, and helped me with my concern
Response from FabFitFunJan 16, 2021
Hi Cindy! Thank you for the great review! We're happy to have your concern resolved to your satisfaction! Xo
Karolyn S.
I absolutely LOVE my FabFitFun box. I seriously feel like a little kid whenever I get mine. I’m never disappointed with the products I get!
Response from FabFitFunJan 16, 2021
Yay! Thank you for sharing, Karolyn! We are delighted to hear that we hit the mark for you! We look forward to having more seasons with you. Xo!
MDW
FabFitFun is an amazing company! I seriously don’t know how they make money with such low prices on HIGH QUALITY products. I joined in November for only $35 and received some wonderful products well worth over $300. Other subscription box products I’ve tried pale in comparison when it comes to overall quality and value. They also have some of the BEST customer service I’ve ever experienced. Although my first box underwent a shipping delay with Pitney Bowes that was out of FFF’s control and I was willing to wait for it, they went above and beyond to make it right anyway. They also didn’t hesitate to do the same when I inquired about a recent FabFitFun Shop order. The only area this company could slightly improve in is shipping speed. A free shipping option is always preferred, but I would be willing to pay a 2-3 day ‘shipping upgrade’ fee on certain boxes or seasonal sale purchases. I know many others would as well. Due to COVID related financial hardship, I’ve had to cancel my subscription boxes and non-essential shopping, but when finances return to normal, I am certain that FabFitFun will be the first subscription box I reactivate (and likely the only for a while). If you’re thinking of giving them a try, you won’t be disappointed. :)
Response from FabFitFunJan 15, 2021
Hi there! Thank you for taking the time to leave us this great review! Our goal is and has always been to provide a seamless experience to our members, and we're happy we hit the mark for you! We’re always looking for changes to ensure we are shipping boxes as efficiently as possible and we appreciate your honest feedback about our shipping process. We look forward to having you back! Xo!
Rae
Zany helped me with a billing issue. He was efficient kind and knowledgeable in the matter and took care of it immediately. I was highly satisfied with his customer service. He is definitely a doll ♥️♥️
Response from FabFitFunJan 15, 2021
Hi there! Thank you for your great review! We are committed to providing a seamless experience to our members, and we're happy we hit the mark for you. Xo!
kimberly D.
SO helpful with any questions I had through the chat feature.
Response from FabFitFunJan 15, 2021
Yay! We're so happy to hear our team was able to help you! Thanks for sharing! Xo
Irene
Had an issue with receiving my package. Waited for over a month. Looks like it was stuck at a FedEx hub. Cathy at customer service was able to resolve the issue. Very quick response, and great attention to detail.
Response from FabFitFunJan 15, 2021
Hi Irene! We're so happy to hear that our Customer Care team was able to fully assist you! Feel free to reach back out to us if you would need further assistance! Xo
Tamara N.
Amazing customer service!
Response from FabFitFunJan 15, 2021
We're happy to hear that we could be of help, Tamara! Xo
Heather M.
This is by far the best customer service I have ever had! They truly make you feel like you are their best customer. Absolutely love everything about FFF!!!
Response from FabFitFunJan 14, 2021
Yay! Thank you for your great review, Heather! Our member's experience is important to us and we are happy to know that you loving our Customer Care. We look forward to having more seasons with you! Xo!