FabFitFunReviews of fabfitfun.com

I like the service, but International customers beware to read EVERY PIECE of fine print because you have extra charges in a lot of places for shipping. It's on the customer to find this stuff, but some of it you don't even think of trying to look for. I wish they were more transparent and send you an invoice before your charged so you can be fully informed before your purchase.

UPDATE: FFF reached out, this time found my acct & info, and got my winter box out of shipping purgatory. I finally received it and am happy with the items. TERRIBLE! If you want to know how terrible go to their Facebook page. Still Waiting 45 days after invoice and it hasn’t arrived. At this rate, winter and spring boxes should arrive at the same time. On their website, they blame COVID for shipping delays although other subscription services have no problem delivering (Causebox, Birchbox, barbox). All those companies figured it out. Plus, my stuff shows “awaiting shipping” so the shipping company is not the problem, them actually packaging and sending appears is the problem. Additionally, when I contacted customer service “they can’t find me in the system.” A few other Facebook folks commented account problems too. So many newer and similar subscription boxes out there...Highly DO NOT recommend FabFitFun. There’s nothing Fab or fun about terrible service.

I followed a link in order to get a promotional extra. I was mis-charged and didn't get the promotion the first round which was very disappointing. I went back on the chat and explained this to a new chat person and they straightened it out for me. It was this second experience that made me willing to trust this company.

I was able to pick out a bunch of stuff because I am select but I didn't like how one choice was a bunch of the best products and the last three were not so worthy products. Can you mix it up so the first few choices do not have the best available options.

Update: FabFitFun reached out to offer to send me the items I wanted that weren’t in my box. And the mini box arrived today. I’m happy about the quick response. After participating for 6 boxes, I cancelled. Was offered a chance to rejoin, if I did, I would get a free mini box. I chose the annual subscription, starting with the winter2020 box. First of all, I was charged for the Annual subscription AND the for the Winter box (5 boxes total). I chose my selections. Had to go through customer service for my "free" mini box. I had to screen shot the offer before they believed me. In early December, I got an email, my Winter box was on the way. Never came. Tracking info never worked. I got 2 emails asking me to "rate" my box. December 26, I went to customer service because it still wasn't there. They resent the box, I got it in 4 days. The box did not match the stuff online under "my box" which had all of my picks. It only had 2 of the 8 things listed in "my box" online. I went to customer service again today. I was told I didn't make choices. I told them I did make choices, which were under "my box" online. It had all of my choices correctly. After getting kicked out of chat and coming back, I was told, "Oh yes, I can see you made choices, I'm sorry you didn't get what you picked, you can't return the box, but, I'll let you pick 2 of the things originally picked. I now have a box of stuff I DON'T WANT, that I had to pay double for, and I STILL don't have the "free mini box" offered for rejoining. I'm happy to send this box back so I can get my choices but that wasn't an option. Probably should just cancel. 4 contacts to customer service and still wrong. Very frustrated.

My package 📦 came damaged, missing items everything crushed & everything had melted wax all over it. Bocce completely destroyed. Then it was placed in another box that was completely destroyed. All items were crushed & I don’t no what items were sent because all papers were missin but order sheet & that only had few items that weren’t in box. I took pictures. Hat I ordered had wax all over it from candles being melted everywhere. Just total mess. All makeup broken but I ordered more & their were only a sponge that was dirty & mascara that was crushed. I sent pics I can send plenty. I got in touch w/fabfitfun & they are replacing all damaged items & other things that did not show up. I have been w/them for several years & this was a first as I said but they are replacing promptly. Will let you know and thank you.

Not at all happy with my last box and then I recieved another a week later of the same stuff. Wanted to make sure I wasn't charged again for the same thing because of my dissapointment

I have not received my fabfitfun box and it said it had been delivered. They set up a replacement with no problems and since it is my first box I was concerned I may have made a mistake signing up. But it was resolved and quickly so I am happy to stay with the program