FabFitFunReviews of fabfitfun.com

Response from FabFitFunDec 11, 2020

Hi Mike! Thank you for leaving a review! We're sorry to hear about your experience. We always strive provide a seamless and satisfactory experience for our members. If there's anything that we can do to help, please reach out to our Customer Care team!

Response from FabFitFunDec 11, 2020

Hi Heather! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We always try to include new and exciting products each season, and we hope to have the opportunity to surpass your expectations in the future!

Response from FabFitFunDec 11, 2020

We're sad to hear that this season's box missed the mark for you, Elyce! Please be sure to save our Events Calendar page to keep updated on our upcoming Customization dates here (https://fabfitfun.com/events/). We always strive to provide a satisfactory experience for our members. Please reach out to our Customer Care team if there's anything that we can do to turn your experience around!

Response from FabFitFunDec 11, 2020

Oh no! Thank you for this feedback. We are sensitive to your concern and are committed to continuing to do our part in reducing waste and caring for the planet. In an effort to improve our carbon footprint, we use upcycled boxes that would otherwise be thrown away. We apologize if this has caused you any inconvenience! If there's anything else that we can do to turn your experience around, please let us know!

Response from FabFitFunDec 11, 2020

Hi Elizabeth! We're sorry to hear about your experience. Please know that you may refer to our Events Calendar page (https://fabfitfun.com/events/) to stay updated on our future customization dates! If there's anything else that we can do to turn your experience around, please reach out to ouc Customer Care team. We'd love to hear from you!

Response from FabFitFunDec 10, 2020

Hi Delania! We're sorry to hear about your disappointment! Due to holiday peaks and COVID-19 safety guidelines, shipping carriers are seeing delays of up to an additional 10 business days on top of the normal timeline that we’re used to. However, we are happy to hear that you were able to receive your box! If there's anything else that we can do to turn your experience around, please let us know! We'd love to hear from you!

Response from FabFitFunDec 10, 2020

Hi Ing! Thank you for leaving a review! We are sorry to hear that you are experiencing any delays with your box! We recommend checking your tracking link from time to time for any updates! Our team is working around the clock to make sure that we are able to resolve any arising issues in regards to shipping. We had a look at your account and we can see that a member of our team was able to assist you. If there's anything that we can do to turn your experience around, please let us know!

Response from FabFitFunDec 9, 2020

Hi there! We're sad to hear that the Winter Box missed the mark for you. We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We value your input and hope you will take our end of season survey here (https://fabfitfun.com/rate-my-box/) as it helps us to pick items for future boxes that our members will love. We look forward to surpassing your expectations in the future!