FabFitFunReviews of fabfitfun.com

I have become increasingly disappointed with FabFitFun’s subscription service and the products offered. I just opened the spring box, which was an epic fail and the nail in the coffin. Including a lip balm as an “full-sized product” and tossing in a trial sized Dove deodorant for this price is an absolute insult. The subscription fee seems to fund the unnecessary packaging which is the ultimate is corporate social irresponsibility. My items could have fit inside a shoebox, yet this thick cardboard box with unnecessary flaps and flowers is all about this month’s subscription that was of any value. And where is it now? My recycle bin. I can get my trial sized deodorant at Target. What a disappointment. Years ago this was a great subscription service and a real treat to look forward to some pampering each season. I stopped for a couple of years and recently resubscribed with hopes it would be a fun way to try new products and treat myself seasonally, Unfortunate that this is the current product. With so much competition and so many options for subscription services such as this one, they really need to up their game. Canceled.

I placed my order 6 weeks ago and it still has not shipped. I contacted support a week ago and the lady said she didnt know exactly why my shipment was order but shed check into it and email me back. Another week goes by with no email so I reached back out to support. They said my "order was not in final stages of processing" but they still could not provide me a clear timeline for when it would ship. I asked them to refund my order or expedite shipping to make up for this extended delay and they refused both. I was escalated this issue. Dont waste your time or money on companies who cant even keep up with their own operational timelines.

I can’t support a business that misrepresents in any way shape or form. I received a discount code for a flash sale with no mention of a limited quantity of discount. I purchased a few items and on the checkout it showed the discount was applied. When I saw the charge to my credit card, it did not include the discount. When I reached out to customer service, they said only 200 of that discount was available. When I went ahead and asked for a cancellation of the order only then did they offer $10 or a mystery gift. When I then said I want to cancel my membership they offered $20 ultimately that would’ve equal the original discount, but it was for a future purchase. FabFitFun does a good job getting customers not so good at keeping them.

Not worth the price at all! I customized my box and only got one of the things that I customized. The rest of the products sent to me are completely useless to me and are not worth the price that I paid. I used to have a FFF Subscription box a few years ago and I cancelled for the same reason, but I was hopeful that maybe they had changed. They have not. Save your money and curate your own products.

Customer service is very poor. Both customer service and the wider team do not respond to queries or problems. Members feel ghosted. There are random restrictions for international members. There’s currently a safety recall on a shampoo they sold and they have not responded to member concerns in twelve days.

This company has the the worst customer service experience I have ever ever delt with. One time, I was left waiting in the chat for over an hour and a half, I had two different people text me, but then never responded back to me, and when I did finally have someone (Zakey Z) reach out to me on the chat, they left after 1 minute, before I could even type out a response. I then sent an email request where again I would have someone reach out, I would respond and then nothing. This happened 3 different times through email, and 2 times through text messages. Then again when I tried the chat for another question, the person just left mid conversation, blaming their system that times out after 3 mins of "inactivity". Even though I sent a message every minute so that it wouldn't time out. It really is a sketchy company. There are so many product reviews of customers not receiving products and then you can't talk with anyone in customer service. Save your money, not worth it.

Customer service is terrible. It’s always a robotic response and you can never call anyone. They take days to get back to you. They messed up my summer box and completely gave me the wrong items and they did apologize and then by the time they got back to me, most items were sold out so they decided to add a box to my subscription. Next box comes around, usps tells me my address is insufficient and sends it back to FabFitFun. My address was not insufficient, but anyway I try contacting them to get my box in shipping. They take multiple days to get back to me and proceed to tell me an item from my box is now sold out. Where the heck did it go??? I was actively trying to resolve this but they took DAYS. I’m so over this company. I’ve enjoyed receiving these boxes, but it’s one of the most expensive and they clearly have some major work to with customer service.

I have been using FabFitFun since 2018, I live overseas because of the military and have never had a problem with shipping here until they started to use FedEx. Since July 2024, 5 of 7 packages have not reached me. All three are sitting at a distribution center in Breinigsville, Pa. the one has sat there since Sep 19! While I contacted CS, it has been a pain each time. I have to try and explain I already had a credit and that was what was used to purchase the box. It has been like pulling teeth to get the full refund value or credit value. I am more disappointed because I ordered things purposefully and then never get them. I think this is a scam, one box went to a warehouse and then just turned around and went back to FFF, no notification or anything. I have also had items added to my cart during a sale (after I had deleted them prior to the sale ending). It is like the website resets and puts items back in the cart without me knowing and then I am charged for those items, it is always a surprise. I will be cancelling for sure once my annual is finished.