FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 2,380 reviews with 5 stars · Clear filters
Flor W.
I wanted to cancel my subscription and they offered options and I declined. Customer service was not pushy but very helpful.
Response from FabFitFunJan 28, 2021
Hi Flor! Your experience is our top priority, and we're glad to have you fully assisted! Xo
Cathy G.
Box delivery mishap, I ordered a box for myself and one for my daughter we never got our boxes, after waiting for 3 months and sending emails over and over again, including copies of our receipts, they told my daughter her box was lost. They never sent mine and tried to tell that I did an upgrade which I did not because I clearly had 2 receipts. I paid for 2 separate boxes, finally they agreed to send us replacement boxes finally.
Response from FabFitFunJan 28, 2021
Hi Cathy! We apologize if you did not receive your original package. We're happy to hear our Customer Care Team was able to help and glad to have the replacement processed. Can't wait for you to receive your items! We look forward to having more seasons together! Xo
Lynn J.
Fab Fit Fun has such amazing customer service. I've been a member for three years and anytime I have had issues with my order, a replacement, or a shipping problem, it was resolved within a day of me reaching out. Mistakes and accidents happen, but FabFItFun always makes it right and puts the customer first!
Response from FabFitFunJan 28, 2021
Hi Lynn! Thanks for the great review! We're happy to hear that you are loving your subscription and glad that you gave us a chance to make things right for you. We look forward to having more seasons together! Xo
Regena B.
Unhappy that I got charged for a full year...I must have upgraded by mistake...they took care of everything
Response from FabFitFunJan 27, 2021
Hi Regena! Thanks for leaving us a great review! We're happy to have your concern resolved to your satisfaction! Thank you for sharing! Xo
Michelle P.
I didn't receive a product that I thought was going to be included in my box. A customer service representative was able to send me that item free of charge! I am still awaiting the item, but I am very pleased with the customer service provided by fabfitfun.
Response from FabFitFunJan 27, 2021
Hi Michelle! We're happy to hear our Customer Care Team was able to help! We're here for you anytime! Xo
Amanda H.
These boxes are a lot of fun. Definitely worth it if you are a mom who doesn’t get out much to discover a lot of new products. Get the seasonal plan! You will love getting fun items every few months! It does take a little time getting your first box but the wait is worth it. I did have a little mishap with my box but it was quickly resolved. Plus made up.
Response from FabFitFunJan 27, 2021
Hi Amanda! Thanks for the great review! We're happy to hear that you are loving your subscription! We look forward to sharing many more seasons together! Xo
Woohoo
Amazing customer service by Ria! Super prompt, fixed my issue, went above and beyond what I asked her to do. All her information was clear and concise, and I for sure breathed a sigh of relief after reading her email. The service never gives me any issues ever, this was my mistake, however I’m so happy to know in the future if something wrong FFF will make right it right in a flash with a smile!!
Response from FabFitFunJan 27, 2021
Hi there! We're glad to hear you're satisfied with your customer care experience ! Thanks for sharing a word about us! Xo
Amber T.
I emailed FabFitFun to cancel my subscription and the response was very prompt. My issue was resolved with no problem.
Response from FabFitFunJan 26, 2021
Hi Amber! Thanks for sharing your experience! We're happy to hear that you've been pleased with our Customer Care Team! Hope to have you back on some other seasons. Xo