FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 2,380 reviews with 5 stars · Clear filters
Angella
Had a technical issue on-line. Received excellent customer service- fast response, and the agent didn't leave me till my problem was resolved!
Response from FabFitFunFeb 8, 2021
Hi Angela! We apologize for the inconvenience! We're happy to hear that you're satisfied with the prompt response you've received from our Customer Care Team! Xo
Andrea B.
Noah, connected to the online chat in a matter of seconds, explained everything in a clear friendly matter. Over all 5 star service.
Response from FabFitFunFeb 8, 2021
Hi Andrea! Thanks for the great review! We're happy to hear that you had a wonderful experience with our Customer Care Team! Xo
Brandon D.
Excellent friendly fast service. Responded to my email within hours. Quite impressed with there products as well.
Response from FabFitFunFeb 7, 2021
Hi Brandon! We're so glad you love your products and our Customer Care! We look forward to sharing more exciting items in the future! Xo
Bonnie N Clyde C.
Great customer service problem resolved super fast can't complain
Response from FabFitFunFeb 6, 2021
Hi Bonnie! Thank you for giving us a great review! Our goal is and has always been to provide a seamless experience to our members, and we're happy we hit the mark for you! We look forward to many more seasons together! Xo
Friend
First time for me to actually design my own FabFit box and for once I had the time to do it - but could not log in -Aira (customer service rep) resolved the issue in no time and was honestly concerned that I was taken care of - she made an unpleasant experience FUN!
Response from FabFitFunFeb 6, 2021
Yay! Thank you for sharing. We are thrilled to hear about how your experience was turned around to be something fun. Glad your concern was fixed. Xo!
Melinda B.
I had a live chat with Jazz and it was excellent! She fixed my email issues!!!! It was a refreshing experience! Great job Jazz!!!
Response from FabFitFunFeb 6, 2021
Hi Melinda! Thank you for giving us a great review! It is our pleasure to assist our members and give them a remarkable experience. Xo!
Mary N.
After months of thinking about it I finally decided to try out Fab Fit Fun and purchased a seasonal box. After getting a few emails after purchase with all of the advantages of upgrading to an annual subscription - 3 days later I decided to upgrade. The process was smooth but I noticed I was charged for BOTH the seasonal and the annual subscription. I sent an email inquiring about a refund. I received a quick email back explaining that the policy is all sales are final, but because it had only been 3 days since I decided to upgrade, she would refund my seasonal charge. Within moments the refund was processed and I received an email from PayPal that my refund was processed. Excellent customer service!!!
Response from FabFitFunFeb 6, 2021
Yay! Thank you for sharing your experience, Mary! We are happy to have you as part of the FabFitFun family. We are excited to share many seasons together! Xo!
Cynthia E.
I had moved and had given my new address my old roommate had not received it either Jimmy had things cleared up really fast and my new box is on its way
Response from FabFitFunFeb 6, 2021
Hi Cynthia! We are sorry to hear that you are unable to receive your box but glad you reached out to us to fix the concern. We are excited for you to receive your seasonal box! Please do not hesitate to let us know if you need more help! Xo!