FabFitFunReviews of fabfitfun.com

Like usual I loved my fff box, but one of my item was broken. I wrote to fff client service and received a very friendly and quick answer and they will send me a replacement. Excellent service! Thank you fff.

I was missing an item and resolved my issue

Harris was awesome. He solved my problem quickly and efficiently.

They handled the problem promptly and provided excellent customer service. Greatly appreciated

My first box was winter 2020, at the time I was a seasonal member so I got my 3 customisations and the. They chose 5 more products for me. The reason I initially signed up is because FFF is partners with Kate Spade and Lily Pulitzer both are brands I’ve previous owned and loved. The Lily Pulitzer tea cup set in the winter 2020 box sold me over and I ordered. I made my order mid November 2020 and received my box mid December (I am an international customer so this is very impressive timing). When the box arrived it had all of my selections which I was really excited for, plus 5 other products. One of the products I wasn’t too keen on and fed that back on my fabfitfun box rating. The others were good products, but I was obviously most excited about my picks. Fast forward to Spring 2021. When the spring 2021 sneak peaks came out I saw the Alice and Olivia daisy print duffel bag. I’ve never purchased and Alice and Olivia products before but I loved the bag and wanted to ensure I got it. So I decided to upgrade my membership to an annual membership to have the earlier selection. When the selection came around I knew which products I was going to select from each category (I watched some YouTube videos to see what their partner influences had received). I logged on and made my selections. I got to select the duffle bag!! The one thing I did notice that some of the offered selection products were missing in category 1 and 3. Category 1 the indoor planter was missing from the selection and in category 3 the hair mask was missing. I originally was going to select the hair mask but since it wasn’t an option I chose an eye serum instead. I thought it was strange that some selections were missing but it didn’t really impact my order. I figured it may have been a technical glitch, I logged on 2 minutes after the annual selections opened so I didn’t think they would be sold out. But again for me this wasn’t a major concern. I did add on a few extras to my box (an extra choose from customisation 2 and a mystery bundle). I didn’t really know about adding on the extra choices from the customisation categories the first time I purchased the box. I saw that you could add the second product jun the category but didn’t realise you would get it for a discounted price! (I learned this after the fact watching some unboxing videos on YouTube). This is something I think FFF should promote more as it’s quite a cool perk. I really wanted to make sure I got the duffle so I checked my customisations each day after selecting (probably a little too over the top!) and they all seemed in order. Finally the submission say came and I checked again after the customisations closed. When I checked this time all my customisations had changed to random things and my add ins had also been switched. This did panic me a little so I decided to contact FFF using their live chat feature. I had to wait a few minutes as I was 66th in the queue. Now this seems quite high but it did only take a few minutes to get to the 1st spot in the queue. I was connected to Nico one of their customer service representatives. He was very polite and friendly and assured me that there was a technical glitch currently on the display page, the team knew and were quickly trying to sort it out. I asked Nico if he would be able to confirm which choices had been entered on their system for me and he was able to do so. All of the customisations saved in their system were the ones I had originally picked (good news!). Nico was very encouraging about the choice in my box and asked if there was any other support he could provide. Overall it was a very positive experience talking to him. I really appreciated this as when companies have poor customer service it really puts me off them. FFF customer service seems top notch. I now look forward to receiving my spring 2021 FFF box and add ons. It’s good to remember that sometimes glitches do happen and what is important is how a company deals with them. I’m very pleased with the way FFF deals with the customers and their services. I have read other FFF reviews both positive and negative and I’ve also seen FFF reach out to their customers to support them with this. I’ve also noticed quite a few negative comments still do recognise FFFs good customer service, which I incredible for someone who has a big enough issue to post a public complaint to still recognise that they their doing a good job in this area. So well done FFF on your great customer service and in my opinion your good service and box selections/ options. If you like surprises/ getting packages/ cute home stuff/ beauty products/ designers like Kate Spade, Lily Pulitzer, then I would recommend this box to you. There are better perks with the annual box but the seasonal box is great too. The cost compared to the product is a great value and it’s always nice to be surprised!!

I have a 6 year old granddaughter and she was playing with my phone and bought a year subscription. I emailed FabFitFun and let them know what happened and they took care of refunding me. I love this company when I don't want somthing in my box I save it and give out little gifts for my daughter and friends! Love it!!!

Adi was very kind and responded quickly when I had trouble logging in. I always enjoy my box and the variety of things I get. Over the years, I’ve re-purchased many things I’ve received in boxes and have some skincare products that are my daily ritual.

I recieved an email regarding my past low review on trust pilot and was put it touch with someone who solved my issue.