FabFitFunReviews of fabfitfun.com

I somehow paid for a year's subscription but failed to input my information or who I wanted to gift it to. Andy asked some questions for verification and then solved my issue. This could easily been an issue that someone could have told me sorry, not our fault, but that wasn't what happened. I recognize and appreciate good customer service!!!

FFF is always so customer focused and helpful. Today I had the pleasure of getting help with my order (I had forgotten deadline and was so very lucky they still had the items I preferred, but then, the earlier order went through. I would have happily paid again, and I don't feel that is the case as a member that has at least 6 women and 1 man family members that subscribe. Anyway, beyond even expected, and that was a high bar, but still the attitude of Lady, her effective use of data for the consumer was amazing. She clearly is the customer service representative to "be like" at FFF. She knew where data that in the past no one had used, let me know she knew that, for example, I got cut off mid sentence night and my issue was yet to be resolved. She knew what the 2 big issues were, addressed them, when I took a picture she was patient (I am no spring chicken and a bit slow on the uptake) when I had to take a picture of the current box. That she knew the resources available her was what made her phenomenal. I have yet to have a FFF Rep ever disappoint, but she was so great. I hope they give her a shout out, figurative slap on the back, like a gift card for a spa facial or whatever would please her. FFF seems like a growing company that would still know their employees. The likely know what she would prefer, a cake platter, a cake ball maker, or a shop at her favorite store to spend a gift card. She was really beyond the exceptional service I expect and receive from FFF. Thanks for caring FFF, it makes the customer yours, builds loyalty, and is just a "feel good" thing I believe on both ends and happy employees act just as Lady did, so maybe that is your secret. :)

They always have amazing boxes and amazing sales. And anytime there is an issue they go above and beyond to make it right!

FabFitFun is a great way to be introduced to new and different items. I had to cancel my subscription due to financial issues and my chat was personable and very helpful.

I emailed customer support for a big mistake I made as I am getting older & don’t always comprehend some of the new computer terms like putting a heart on things & didn’t realize I was actually buying those items, I wasn’t aware that FFF doesn’t accept returns & they offered me a couple solutions which at least helped me even though it wasn’t a total fix. But I am thankful as many other companies don’t even read emails I’ve found & just go by a standard reply not even listening to the situation of how something happened! I am very appreciative of this company as they really do care about keeping their customers happy. I was ready to cancel after the mistake I made & didn’t even threaten that & they really actually listened to what I wrote! Also I really love getting myself a present 4 times a year for myself & for the price they send very nice products that I couldn’t afford if I bought at a store! Their boxes they send are also really nice for reusing too! I know I will stay a customer!

I am more than happy with the way FABFITFUN resolved my issue. Seriously? Wow!! I was more than made "whole". I upped my membership to an annual one. I'm sold. The products are phenomenal. (This is my review after the company resolution of the problem.) :-) Thank-you FabFitFun. I received my first box on Sunday. The items were cute and very nice to use. I decided to up my subscription to yearly but when I went to the website to do so I clicked on the link to see what was supposed to be in my Spring 2021 box and now I'm pissed. Two items were not included. The chat person needs a copy of my packing slip and pictures of everything I did get. Like that proves anything? I could just NOT take pictures. Did I mention today is garbage day? And I'm at work? Hopefully, when I get home the packing slip is still in the box in the recycling bin because that doesn't go out until Thursday. This customer is not impressed with her first impression.

I love FFF! What a wonderful experience to receive such beautiful boxes filled with great products. I also love scrolling thru all the add-one. Everything I’ve gotten has really upped my game. Thank you!

Asked for something to be removed thinking it would be an issue and it wasn't. Very friendly team.