FabFitFunReviews of fabfitfun.com

Response from FabFitFunDec 25, 2020

Hi Dj! We are so sorry to hear about your disappointment! We always strive to provide a satisfactory experience for our valued members and we are so sorry that we missed the mark for you! We'd love to have the opportunity to turn your experience around so we have contacted you directly through Trustpilot to get the details of your account! Hope to hear back from you!

Response from FabFitFunDec 21, 2020

Hi Lisa! Our team works hard to hand-pick the best products for our boxes each season and we are sorry to hear about your disappointments with our products. We aim to let our members know that anything left in their carts when the sale has closed will be deemed final purchase and will be charged to their cards on file on the bill date. We have posted that our Edit and themed sales have no checkout policy during the sale and also on our FAQ (https://support.fabfitfun.com/hc/en-us/articles/360040241851-What-is-a-Themed-Sale-). We'd love to have the opportunity to turn your experience around so we have contacted you directly through Trustpilot to get the details of your account! We'd love to hear from you!

Response from FabFitFunDec 20, 2020

Hi Jules! Thank you for leaving us a review! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We appreciate your feedback, and we hope to have the opportunity to impress you in the future seasons!

Response from FabFitFunDec 17, 2020

Thank you for taking the time to leave us a review, Delia. We are sorry for any inconvenience this experience has caused you. The shipping address should be updated before purchasing on our Shop if you would want it to be delivered to another address. After checking on your account, I found out that a member of the team is able to assist you with this concern. We hope to have the opportunity to serve you better in the future!

Response from FabFitFunDec 17, 2020

Hi Ann! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment! We had a look at your account and we can see that a member of our team was able to help you with your account. We hope to have the opportunity to surpass your expectations in the future. As an additional help, a member of our management team has followed-up with you directly via email! We'd love to hear from you!

Response from FabFitFunDec 13, 2020

Hi there! Thank you for taking the time to leave us a review! We strive to provide a seamless experience to our members, and we're sorry we missed the mark for you. We hope to have the opportunity to surpass your expectations in the future!

Response from FabFitFunDec 11, 2020

Hi Diana! Thank you for leaving a review! Due to holiday orders and safety precautions surrounding Covid-19, we are seeing transit delays with our orders. We had a look at your account and we can see that your box is currently in-transit! Please note that shipping takes up to 7-10 business days once it has shipped from our warehouse. We recommend checking your tracking link from time to time for any updates!

Response from FabFitFunDec 11, 2020

Hi Andrea! Thank you for sharing your experience! We understand that not all items/boxes can resonate with every member. Please be sure to rate your box in your FFF dashboard so we can get your in-depth feedback!