FabFitFunReviews of fabfitfun.com

Charging customers for items in their cart that they did not approve is fraud. I spent 20 mins on the phone with Carmela from FFF trying to cancel the order that I did NOT place. After 20 minutes, she said they couldn’t because it was in the process of shipping. I have a difficult time believing that since it is the weekend and you have a problem with shipping delays. Her final offer was an immediate 50% discount, accept the shipment, then return the shipment for a full refund. Although the offer was still unacceptable, she did not get me a supervisor after I requested it and the conversation was going NOWHERE! This is a HUGE HASSLE and unacceptable business practice. I received a separate email about an item from my order that would be delayed because it’s drop shipped from the manufacturer. I responded to that email requesting that the order NOT SHIP because I don’t want it! Lori from FFF responded with the same ridiculous spiel about items left in your cart are automatically billed and shipped. CANCEL MY ORDER! Your company is not what I expected. I repeated asked to speak with a manager and to no avail. I have several emails back and forth with no resolution. I asked for a return shipping label and the customer service rep wrote that I need to return to items at MY EXPENSE!!! I DIDN’T APPROVE THIS PURCHASE!!! This is very unprofessional. I have two memberships for my daughters and I want them both canceled IMMEDIATELY! UPDATE: I am pleased to say FabFitFun made it right. It was a huge, unnecessary hassle, but after several emails and phone calls; they shipped the package, I returned the package and then received a full refund. Thank you FFF for making it right. BUT, I still don’t agree with your policy of charging customers for items in their cart after a sale closes. You may want to rethink that.

Overall the products and the people at Fit Fab Fun are very good, I was always satisfied with my box and will be a return customer in the future.

I never received my winter box. I had to reach out and have another sent.

After many conversations with various individuals, I was no closer to receiving my refund from Fabfitfun, even though I was told I would, I even filled out the survey that was sent to me, selecting full refund, and was told it would arrive within 10 business days. My purchase from black Friday never arrived, not by Christmas, not at all, and I kept asking and nobody was clear about what was happening I got different answers. Finally I chatted with Blue on January 18, 2021, and he made sure it was taken care of and I received a confirmation email. It is very clear, and even though I don't have my money, I am confident that he took care of things, which is great customer service. I am grateful. I'm adding an edit - The team was pretty useless, only 1 person helped me. The others kept telling me to check with my bank, another said they don't do refunds, it was like the twilight zone. A huge sigh of relief when Blue initiated my refund - they had told me 10 business days, 15 business days later they hadn't even started the process. I do have it now but it took hours upon hours of frustration.

I subscribed too late to be able to customize the winter box and got the left over choices. I signed up too soon to get the $200 bonus box. It is really disappointing. Wish I knew how this all worked.

I usually love fabfitfun and while i realize shipping challenges were aplenty during the holidays, i have been waiting for over a month for a box that was supposed to be for winter. this is my treat to myself and during the holidays it's more important to me than any other part of the year. i have literally been chasing this box since December 1st. It is now January 6th and it's been sitting "in transit" for most of that time. I'm so disappointed that there was not more effort to ship out a new box or find another form of delivery than USPS, which is clearly not a good option right now.

I didn't receive a confirmation email stating my box would be redelivered since it was delivered to the wrong address.

The product ordered was not delivered on the date specified by the company and therefore was not able to be presented on Christmas.