FabFitFunReviews of fabfitfun.com

FFF, you need to re-read my post. Perhaps this will help. In spite of Customer service on the phone being excellent, SHIPPING CONTINUES to be a challenge. I don't like pre-paying for a subscription that doesn't arrive without me having to chase it down. I wish FFF would offer delivery through FedEx to my door and cut out the local USPS piece. That seems to be where the breakdown occurs.

I wanted to cancel my subscription on the app and I was very happy to see a “cancel subscription” button and thought how pleased I was that it was so easy. It gave me a very positive feeling towards FabFitFun in that moment. 45 minutes later, however, when I had to commence a chat, that all changed. A pop up about skipping (which isn’t even available any more) kept popping up. When I said “no thanks” or clicked the X to close the box, it made you restart. The pop up was continual. The chat disconnected and it took me another 25 minutes to finally cancel. Not good.

Disappointed in the spring box & perhaps the new products are just not right for me. If there are other subscribers feeling the same way & you upgrade the products I will certainly give FFF another try. Thank you. Francine

It seems difficult when you want to send a gift box to someone else when you have an active subscription yourself. You can't just enter the separate shipping address for the gift. You have to temporarily change your shipping address to the gift recipients until the gift is sent & then remember to change it back you your address before your next subscription box gets mailed out. Also I bought a gift certificate that I wanted emailed to me to print & give to someone & my credit card was charged 3 days ago but the gift certificate has not been emailed yet.

I like their subscription service. My biggest complaint would be their efficiency. They seem to try to do more than they can handle so you get the wrong items and it takes 3-4 weeks for delivery which in Amazon days is an eternity. In addition to their subscription service, they try to sell additional items which seems to overload their system and cause everything else to slow down. They also send out social media subscribers boxes first and they always seem better than regular boxes.

Edit 2/5/21 : I now have fully been reinstated by FaFitFun to all of the benefits I paid for. I joined IN April 2020. Paid upfront for a full year of a select membership. I enjoyed them much better than other subscription services. Products were actually quite good and I shopped the earlier add on access sales every month. Dec 2020,I obviously made the mistake of letting them know that I would not be renewing my membership, past what I had already paid for. But my account was paid in full until Summer of 2021,so I wasn't concerned. Today , I try to shop the exclusive add on event and my account has been deactivated, even tho I paid for these benefits last year. App wanted a credit card to reactivate. Reactivate the benefits, I already paid for? no way! Customer service was nice, and reactivated my "Benefits ", but I'll still be a day late, in a benefit, I already paid for. looking at my order history since last April, you would think, none of this should be OK. I left IPSY because of cheap Chinese crap, and questionable billing. FATFIB needs to not punish Prepaid members, just because they make it transparent their not renewing in 6months.

Nothing happened. I'm just waiting for my first box.

Good customer service in replacing lost box. Absolutely terrible about providing ACCURATE information about where your box is. (I'm not talking covid-related delays, I'm talking about accuracy as to it's whereabouts.) Way too many emails! Cannot believe I got this fine robe plus other stuff for the price I paid. Hopefully other boxes will be as valuable.