FabFitFunReviews of fabfitfun.com

While I am not surprised to see good reviews about the quality of the box, I have been disappointed on multiple occasions with the level of customer care that is provided. The support agents are very matter of fact, rarely apologetic, and it doesn’t seem genuine when they do. It feels like when they respond, they’re telling you that you’re sh** out of luck without telling you you’re sh** out of luck. I am an annual member that’s just renewed, and it has been 10 business days since my tracking has been updated (it says to give it a week). I contacted their support, and they basically told me that my box is still processing and hasn’t been sent to the shipping agent. I then mentioned that their email says that it should only take a week to update, and that then clearly, there had been an error/it is misleading that I received tracking information when my box in fact has not shipped. I also noted how frustrating it is that I was told to wait another 14 days and come back if I haven’t seen anything in tracking by then. In my opinion, that’s just absurd. 30 days for something to ship? Instead of seeming very apologetic and offering to do some thing for me, or acknowledging my frustration, the agent responded very matter-of-factly. I then expressed my disappointment with the level of care that I received as a member and said that I wanted to cancel. The agent didn’t even acknowledge my disappointment, and said I think you should really keep your membership! I then again expressed my disappointment, and they asked if I would reconsider for a $15 ad on credit. Still, no acknowledgment of the poor service. I’m truly disappointed in this company‘s customer care. it’s a great product and value, but the support in my few interactions I’ve had with them is just very poor and impersonal as an annual member. Update 6/3: I submitted the info requested and have yet to receive follow up from the company.

I was a yearly subscriber, the last few box’s were awful, cheap Jewelry, unwearable slippers, and a market bag that shredded the first time I used it, I had very poor response from fff. Never again.

I’m on my second box and 2 of the 8 items were in my last box! WTH!? I also got items that weren’t even options to choose from. I feel I got gypped. Packing cubes 🙄.

I didn’t know I was still had a subscription since the Fall/Winter box was a gift and had a surprise charge in my account and if I had known I was getting the box I could of picked my items but I wasn’t able pick them and didn’t like anything I got but they let me pick two item so that made it a little better for me

I used to love my fab fit box. What’s happened to fab fit fun? It used to be a big box filled with 10 to 12 items. And they were great items. You now get six or seven mediocre items, not worth the money anymore. I will be canceling my subscription.

This is my second time with fff, I canceled my first subscription to cut back on expenses when my husband was laid off not because of the product. I renewed my subscription because I loved it the first time. My first box came after being delayed during the packaging and shipping process(per the email I was sent by fff). So imagine my disappointment when I open my box and I have an item missing. I contacted customer service and where yes they are sending me my missing item I was told it would take two weeks just to ship it. I can understand it taking two weeks to get here but just to ship it out. The mess up was on fff's end it should be fix immediately. To top it off I come on here to see if I'm the only one with this problem and I'm not, but everyone else is getting their missing or broken items sent out immediately. I paid for an annual subscription so I could customize the box more but I don't think I will be renewing it when the time comes, and I definitely won't be recommending it to anyone in my circle. I got a subscription to Causebox and enjoy it far more then fff, and I've never had an issue with missing items with them.

Are all of the products from China? Subscribed years ago and feel the quality has dropped.

I was really excited to receive my fabfitfun spring box but before I even received it I got an email sending me tracking info for another order. Apparently if you add anything to your cart (you don't need to check out) they just bill you for it. So I'll down $30 because of some idle browsing. One pop up when you get onto the sale page isn't enough signposting in my opinion. On top of that, when I started a live chat, the person on the other end was very uninterested and unhelpful and then just kept sending me scripted replies. It's such a shame as I was thinking I'd found a subscription I would actually keep, but I've cancelled - I don't want to buy from a company with such poor customer service.