FabFitFunReviews of fabfitfun.com

My box was lost and the replacement box has not updated in four days. At this point I'd like a refund.

I had to call for two of my items being damaged in my yearly subscription fall box. One was still in stock and the other was not so they were just going to send me a random item to make up for the broken one and it never came with the other item. I’m so tired of calling so I’m just not going to

Over the years, FFF's service has deteriorated. Poorly packed shipping boxes, missing items, expired products, and unresponsive customer service. For example, this fall season (underway currently), I had three boxes. Of those boxes: two had 4 items missing and the other had 2 missing items. It was a nightmare to deal with cust serv and I'm still waiting on responses for two outstanding issues. Another example, last season I purchased Augustinus Bader hair product. It was expired (confirmed by thr manufacturer). I alerted FFF to inform other customers. They did not. Instead of a refund, they gave me credit. Credit, in simpler terms, means they hold your money hostage. Forcing you to shop again. Co-founders do not address any concerns they are tagged to in the forum. Members want to hear from them. Unfortunately, I have two subscriptions that run until spring and summer of 2026. Unless I see major improvements, I will not renew after 8 years of being a member.

I received a shattered pie dish and have asked for a replacement. I have yet to hear back from anyone about when or if it has been shipped. I’m very discouraged at this point.

Missing my fall box that was shipped over two weeks ago. Looks like they are now using a very sketchy delivery service that has many negative reviews stating packages posted as undeliverable when they are, stolen packages etc. I’ve contacted customer service multiple times and they keep telling me I have wait up to 2 more weeks for resolution. I’ve been a great customer for years but I won’t be renewing.

Unauthorized billing for annual subscription twice in one year, items come broken, open, smell like mildew. No. Stay away

I’ve been a member of FFF since 2020. I recently cancelled my membership that was up for renewal this fall. When I received an email to renew at $219 I reconsidered my decision and renewed. I unexpectedly was charged $259. When I ask support told me that the renewal was only for active subscription to renew. It’s strange to me that my subscription would not be considered renewing. It was upsetting enough to cancel again. Please do better for long term members. Thank you.

The customer service is not helpful. Through 2 weeks of email in order to try to get a resolution for duplicate order and charge, I have received responses from 6 different people. With no agent having any context I have had to repeat myself and not gotten any closer to resolving this issue. At this point I am out 630.97 in total. 230.98x2 on subscriptions and 169.01 on additional items. I have received 1 box and have been told that all shipments will be held due to our dispute. Careful when you click. This all started when the website threw an error message the first time I clicked to order. I clicked to order a second time and it got us in this mess. Assuming you get the order in without needing to contact support this could be a good service, but I can say I am exhausted from dealing with FabFitFun.