FabFitFunReviews of fabfitfun.com

I have written the company a few times. My first box was missing three items which makes it super overpriced. No one has returned my messages. I cancelled my box over a month ago but have just recieved one and my card has been charged. I was a member a few years ago and it was great, now it seems to be mismanaged.

Bonjour, L'équipe FabFitFun a désactiver mon compte suite à ma demande de remboursement. Ma demande de remboursement a été rejeté, donc j'ai payer pour mon abonnement annuel et ils n'ont pas réactiver mon compte. J'ai contacter de nombreuses fois pour obtenir de l'aide, j'ai perdu un temps fou à me battre avec eux sans jamais obtenir de l'aide. À chaque fois que je réussi à parler avec quelqu'un du centre d'aide, il me demande un lettre de ma banque pour réactiver mon compte. J'ai expliqué à chaque fois qu'il était impossible pour ma banque de fournir ce genre de lettre. La banque m'a suggéré de leur fournir mon relevé de carte de crédit que j'ai fourni à chaque fois que je faisais ma demande. Il est important de mentionné que sur mon relevé de carte de crédit toutes les informations qu'ils demandent (et plus encore) si retrouve. Je leur envoie toutes les informations bien détaillé pour régler le tout de façon efficace et je n'ai aucun retour par la suite. Il ont volé mon argent, ne veule ni me rembourser, ni m'envoyer les boîtes pour laquelle j'ai payé. Il ont un service aucunement recommandable et ne veulent pas m'aider. Je tente de régler la situation depuis des semaines et je tente de la régler à chaque jour. J'ai dépenser du temps et de l'énergie à tenter de résoudre ce problème.

My fall box was THREE MONTHS LATE and they wonder why im ticked? Why i won't renew? 😂😂😂😂😂😂😂😂😂😂😂

I bought a year membership to this program and was perfectly happy with it up until I started receiving product that was not quite as it was represented or product that was old and not very useful but because it wasn’t very much money I didn’t complain. One of the last purchases I made was an item that I paid an extra $16 for plus shipping and when it came, it was not as it was described or as the picture represented, and it was unusable for what I needed it for. So I asked for a refund for that and I was turned down flat out sorry no refund for that. I sent them a picture. I sent them several emails. They took weeks to make that decision and when they did, I told them I’m done so I canceled my membership and I would caution anyone away from a company that does not stand behind its product that does not respect the loyalty of its customers and by then I mean, I spent hundreds of dollars with them and they could not refund me a lousy $16!!! shame on them! Before warned, it will never be worth the money you spend to do business with them, and it certainly will never be worth the aggravation!!!

Fraudulent like behaviour. Terrible customer service. Went to reactivate my subscription after 5 years and once I did there was very little options left but I wasn’t able to immediately unsubscribe or go back. So I didn’t update my credit card so it would get declined and not ship. They CHARGED my card anyways without consent - using a credit card updater(who knew this was even a thing let along legal) . They informed me even if I refuse it at the post office they will not refund any money. Such a dishonest, greedy company. Stay clear. Never have I had a company so desperate that they find a way to charge expired cards without permission and refuse customers the opportunity to back out when they are not offering the 75% of the products advertised.

Well I didn't get far enough with fabfit fun to actually get anything from them. I had just signed up went through all of their survey questionnaire things and started picking the items for my box. Most of the choices weren't even good choices and weren't things that I would like anyway. And the only sizing for clothes they offered was plus size which does not fit me. And then when I went to the chat to try and get help with that I spent over an hour. I had one person that came on the chat was extremely slow in responding and then said she thought I wasn't responding anymore and that I was gone and ended the chat which I have a screenshot showing when I had last sent a message when she said I was slow and when she ended the chat. None of what she said was true she just didn't feel like dealing with it anymore. Then I had to get in the queue in order to continue to chat so I could cancel. And then the cancellation you got to give them reasons?! Really?! The reason is you have crappy crappy customer service! And I plan on letting everyone that I can think of no just what I had to deal with.

UPDATE: Paypal ruled in my favor and forced Fabfitfun to refund my entire purchase amount. So, if you are unhappy with your Fabfitfun purchase because the items are just junk, send them multiple emails to ask for a refund, keep copies of those emails, file a dispute with Paypal. Fabfitfun will try to deceive you, promising a refund if you close your Paypal dispute. Don't do it! Keep emailing Fabfitfun to continue to ask for a refund and provide Paypal with dates and screenshots of your emails. Paypal will support you and rule in your favor and force Fabfitfun to refund your money!!! FabFitFun has lost multiple class action lawsuits for fraud. Please look it up! Do not purchase from FabFitFun or you will deeply regret. The products are junk. FabFitFun pays a lot of influencers to do marketing of their junk products and it is really easy to give into impulse buying. FabFitFun will NOT refund your money. Again, do some google search and you will learn that many, many consumers report the same difficulties in trying to get a refund. But persist and you will prevail over the FabFitFun fraudsters! 1) File a Paypal dispute and keep it open! The FabFitFun fraudsters will do anything they can to get you to drop the Paypal disputes. Don't fall for it. Keep the Paypal dispute open! 2) File a fraud complaint against FabFitFun with the Federal Trade Commission if you have not received your purchase within 30 days of them taking your money. FabFitFun is BREAKING THE LAW if you have not received your products within 30 days of them taking your money. Hold them accountable and file a complaint at ReportFraud (dot) FTC (dot) gov

This review is purely in regards to the company and box experience, the customer service team has been kind and helpful. I resubsribed to get specific items in the fall box and set my alarm to reserve these items as soon as the customization window opened. I was thrilled to reserve the items I wanted. Come time to receive the box it came with one category item(modern picnic lunch bag) missing and was given something else I didn't want(pumpkin salt and pepper shaker), not only did I not want it, it was missing part of it(those that selected this also got a cream and sugar set as well which was MIA). I just wanted the lunch bag replaced but now it's sold out. This lunch bag was part of the reason I got the box. I appreciate the customer service rep helping me find something else and I know they couldn't do anything else, I'm just frustrated that the bag I reserved is just simply gone without answers. I also have seen on reddit and the fff forum many other's have had a similar issue and the company hasn't reached out with an apology or anything to make people want to return. Without assurance this won't happen again I don't know if I want to continue my subscription for the winter box. It is beyond frustrating we have to be on top of the customization window to ensure our top choices don't sell out and do everything right on our end to then let FFF drop the ball.