Julie P.
Never again
I ordered a sweatshirt and it came no problem and I loved it…so I ordered a couple more. Then the problems started. They sent the wrong sweatshirt and responded to my email about it within the same day. They said it would be shipped within 5 days. This was 3 weeks and 3 unanswered emails ago, and no response on my ask to be refunded. I feel I was understanding and gracious that I gave them so long to make it right. I even mentioned that I held off on this review in hopes they would respond. Never again.
Response from fabcreates.comDec 16, 2025
Hi there, We’re really sorry to hear this was your experience — that’s never what we want, and we appreciate you taking the time to share it. We did attempt to respond and explain that the additional charge you were seeing was tied to a subscription program that had already ended, and there was no extra charge processed beyond your original order. That said, we clearly missed the mark in communicating this in a way that felt timely and reassuring, and for that we truly apologize. We’re a small family-run shop, and while we do our best to stay on top of every message, we understand that delays and miscommunication can be frustrating — especially when you’ve already shown patience and goodwill. If you’re open to it, we’d still like the opportunity to make this right. Please reach out to us directly at [email protected] , and we’ll personally review everything again and help resolve this properly. —Team FabCreates