fabcreates.comReviews of fabcreates.com

This company isn't getting the recognition it very well deserves. You dont find a business that really cares about their customers like this one. I won't go into my personal business but, what this family business did for my daughter was very kind and respectful. It's hard to find good people these days. The quality of items are great, and really uniquely made. One of a kind. My daughter has ordered many items and loved everything! Things came in the mail in a decent time, and can't wait to order more. Thank you Fabcreates for all the time and hard work yall put in to everything! Everything is amazing!!!

Company has messed up every order I’ve ever placed. Doesn’t ship within own projected timelines. Returns process also questionable at best. Buyer beware.

I purchased a Queen of Hearts crewneck and added a few more items to hit the promotional 15% off. After a couple weeks (I paid for priority shipping) I had to inquire via email, to no avail, and then comment on their Facebook page to even be acknowledged. They sent the sweatshirts soon after. Unfortunately, the Queen of Hearts crewneck was not in there. I contacted via email (this time a few answers and acknowledgement of the problem) and waited. Contacted again and no response. Commented on Facebook, false promise of shipping out correct sweatshirt "Tuesday". Friday rolls around and nothing. Nothing has been shipped. It took a ton of Facebook comments all over their products to even get the sweatshirt refunded and I never received it. I ordered in February and it is mid-April. I am very disappointed.

Ordered a bomber jacket. Had an experience to order things through Instagram in past (other company). So I read the shipping policy, the promised from 2-3 businesses days domestic shipping. Ordered on Tuesday, payed priority shipping. Today is Wednesday next week, thing hasn’t been shipped yet.

****UPDATED**** Updating my review because FabCreates stepped up. After my initial experience, the company reached out through TrustPilot, apologized, and invited me to email them so they could help resolve the issue. While the original color I ordered was no longer available, they offered a few different options and worked with me to find a solution. I ended up receiving the same shoes in a different color — and I’m happy with them! I truly appreciate that they didn’t just brush me off but instead actually took responsibility and made an effort to make things right. That speaks volumes. *********************************************** This company would benefit from implementing improved customer service practices and prioritizing customer satisfaction in their business operations. I have honestly never encountered such a profound lack of concern from a company. Ordered custom black and white slip on Vans February 3, 2023. I emailed customer service March 2nd asking for a status, as their website claims, “The expected arrival of your shoes should be within 7-10 business days.” I received a response the same day stating that slip-ons take longer to screen print/ship, but that they’d be mailed out the next day. March 8th I get notification that they’d finally shipped and they were delivered March 13th… and were the wrong color. 😡 So I emailed customer service the day they arrived to ask what could be done about it. On March 17th I received a response apologizing for the error in my order and that they could: either issue a $20 refund and I can keep the wrong shoes or they can send me the ones I had originally ordered but that it take some time since they have to order them. Or I could just return them for a full refund. I immediately responded that I preferred to receive the shoes I originally ordered and didn’t mind sending the wrong ones back, I just needed to know where to send them. It’s now March 2024 and I have yet to hear back from the company nor have I received the correct color shoes I originally ordered.

I ordered two shirts from this company in December. The shipping was very slow considering we both are located in Florida. The items that delivered were not what I purchased. I made repeated attempts to contact the company for resolution without success. They advertise as a small local company but the customer service is horrible / non-existent.