EZ TextingReviews of eztexting.com

Response from EZ TextingOct 23, 2023

Hello Jordan, Thank you for leaving a review. We’re sorry to hear that your experience has fallen short of expectations. A member of our Support team has recently reached out to you via email to request additional information about your account and will follow up again soon. Please feel free to contact them directly at [email protected]. We would love the opportunity to address your concerns and work toward a resolution. Thank you again for your feedback.

Response from EZ TextingOct 13, 2023

Thank you for leaving a review! We’re pleased to hear that the mobile browser worked well for you, but apologize for the inconvenience of the verification process.  Security is a top priority for us, and a 2-step verification is sometimes used to protect your account and information. If this is a persistent occurrence, please reach out to our support team at [email protected] so that we can take a further look at your account.  We appreciate your feedback. It’s incredibly valuable as we work to improve our product.

Response from EZ TextingJun 29, 2023

Hi Cara, Thank you for your review! It’s fantastic to hear that our support team made it easy to resolve your issue during an online chat. We’re here to help you, and if you have any further questions, please reach out again. Thanks again for sharing your feedback! EZ Texting

Response from EZ TextingJun 15, 2023

Hi Carly,  Thank you for taking the time to share your feedback. I’m sorry to hear that EZ Texting did not meet your expectations. We’d love the opportunity to help you get the best results for your remaining time with EZ Texting. We understand that every customer's use case is unique, and we want to ensure that you have the most effective and efficient communication with your clients. 
If you’re open to it, a support agent can reach out to discuss best practices suited to your business and guide you through maximizing the benefits of EZ Texting.  Sincerely, EZ Texting

Response from EZ TextingJun 1, 2023

Hey there! Thank you so much for your review! We absolutely love to hear this! This is our goal: helping our customers see that immediate ROI! Thank you, again, for your feedback. Sincerely, EZ Texting

Response from EZ TextingApr 4, 2023

Hey James, Thank you so much for your review! We're sorry to hear that you've had trouble with our customer service. While we offer resource pages on our site and have a helpful bot that can answer any general questions, we typically recommend reaching out directly via email to: [email protected]. Our agents are on call Monday-Friday 9AM EST-5PM EST and we have a pretty fast turn around rate. 2F Security codes, though important and safest, especially for larger companies, can be tricky when it comes to different timezones. We're happy to offer an alternative option or something that may work best for your specific use case if you'd be open to speaking with a customer service agent? Let us know and we'd be happy to have someone reach out directly. We're sorry to hear that you find our pricing system a bit tricky. A full breakdown can be found here: https://www.eztexting.com/pricing. Delivery rate reliability is a big deal to us so we're happy to hear you're enjoying that! Thank you, again, for your feedback! We truly appreciate it. Sincerely, Taylor

Response from EZ TextingNov 30, 2022

Hey there! Thank you so much for the review! We love to hear that you're utilizing us for employee outreach! We've said it before and we'll say it again: mass texting is necessary, especially when things are timely. Thank you, again, for your feedback.