Alex C.
I can not emphasize how disappointed I am...
I can not emphasize how disappointed I am with Ezoic. Their platform was ok in the beginning with decent customer service and support but as soon as we detected issues around the DNS redirect that their platform prefers, everything fell apart. After moving to their Wordpress plugin, we began noticing larger issues. After months of trying to resolve the issue directly with their team, we were forced to temporarily disable the ads. As soon as we disabled the ads, things began working again. All the site bugs resolved themselves, and we even saw an uptick in traffic. Our SEO was on a decline while on their platform and we did our best to make it work. While trying to resolve things, their Accounts team was quick (almost immediate) with regards to reminding us that we have a Premium agreement. They were pushy and aggressive. Ultimately this showed they were not good partners. Now withholding our money, we are slowly watching our site grow again and traffic come back while we determine whether to move forward.
Response from EzoicJun 21, 2023
Hello Alex, we are truly sorry to hear about your negative experience with our platform. We always aim to deliver a great service, and I'm sorry that we weren´t able to meet your expectations on this occasion. We work tirelessly to ensure that our technology operates as smoothly and efficiently as possible. We take any issues our partners face very seriously and are sorry that the issues with the integration of your site led to you disabling the ads on your site. Please know we take your feedback seriously and will review everything to ensure this does not happen again.



