EzoicReviews of ezoic.com

Response from EzoicOct 2, 2023

Hello Martin, We're genuinely sorry to hear about the difficulties you've experienced. As the largest Google Certified Publishing Partner, we strive to uphold the highest standards of service and integrity, and it sounds like we've fallen short in your case. We'd like to clarify that our cloud integration functions as a DNS proxy, and neither do we have the capability to take over or "steal" domains, nor do we intend to do that. If you ever wish to remove your site from Ezoic, it's straightforward: simply revert the nameservers back to their original settings at your domain registrar—no special 'hacking knowledge' is needed. Publishers who have support-related questions and don´t have access to the ticket system can turn to the Ezoic Community, which is a valuable resource for resolving issues and gaining insights. We take your feedback seriously, as it gives us the opportunity to improve. Our primary goal is to provide quality service to all publishers, regardless of their size. Thank you for bringing this matter to our attention.

Response from EzoicSep 14, 2023

Hello Lindsey, Firstly, we'd like to apologize for the inconvenience and the experience you've had with our platform. We truly understand the effort and time you invested and are very sorry that it didn´t work out in the end. Ezoic is not only a Certified Publishing Partner of Google but also partners with Cloudflare, and we take the security of our platform very seriously. We always work hard so we can provide the best and safest experience for our customers and their site visitors. In addition to Google's requirements, it's important to note that Ezoic also has its own set of quality guidelines that websites must meet. Our Platform Quality team conducts an extensive human-led review to ensure that these guidelines are adhered to. If your site was disapproved, this decision is made after a thorough assessment, and you might be able to reapply after making necessary changes to your site. You should be able to find all the information needed regarding the disapproval in your publisher dashboard - If not, please reach out to [email protected] via Email. Again, we are very sorry for the negative experience - all the best!

Response from EzoicSep 14, 2023

Hello Lee, We apologize for the distress you've experienced. While we provide tools and offer different integration methods to our customers, we do not make any direct changes to publishers' sites. The issues you're describing sound severe, and we would like to help you get them fixed. It's not typical of our team to leave partners without support, especially during moments like these. Please reach out directly to [email protected] via Email or request help through your Publisher Dashboard and our dedicated support team will help you resolve the situation, get your site running again, and discuss any questions you might have. Kind regards!

Response from EzoicSep 11, 2023

Hi Kelly, We're happy to hear about your positive experience with Ezoic! We always strive to provide the best possible solutions for our publishers, and it's rewarding to hear that we were able to address your concerns with too many ads and help increase your revenue. Thank you for taking the time to share your feedback and being a part of the Ezoic community!

Response from EzoicSep 11, 2023

Hello Burcu, Thank you for taking the time to share your experience with us. We always aim to deliver top-tier support to all our users, and it's clear that we fell short in your case. We recognize the importance of timely and effective assistance, and we are continuously working on enhancing our support channels to ensure faster and more efficient responses. Your feedback is invaluable in helping us make those necessary improvements. Please accept our apologies for the inconvenience, and rest assured we will do our best to prevent such issues in the future. We would like to look into your issue again and provide a prompt resolution. Can you please reach out to @EzoicSupport on Twitter, join the Live Chat, or open a thread in our Help Community at community.ezoic.com? Thank you for your patience and understanding.

Response from EzoicAug 29, 2023

Estamos encantados de escuchar que tu experiencia con Ezoic ha sido positiva y que Kelly ha sido de gran ayuda en tu proceso de configuración. Agradecemos tus amables palabras y tu recomendación. Si tienes más preguntas o necesitas más asesoramiento en el futuro, no dudes en ponerte en contacto con nosotros. ¡Muchas gracias por ser parte de la comunidad Ezoic!

Response from EzoicAug 29, 2023

Hi Tim, I'm truly sorry to hear about the issues you've experienced with site speed and UI. Generally, most of our publishers experience improved site speed and UX when using Ezoic, especially with our Leap tool designed for site speed optimization. Should you decide to give us another chance, I recommend reaching out to our technical support team so we can promptly address any concerns you may have and set up Leap the right way for your website. Your experience is very important to us, and we're committed to making sure your website performs as good as possible on our platform. Thank you for your feedback!

Response from EzoicAug 29, 2023

Hello, We're sorry for the confusion and inconvenience you're experiencing. While your site may have met Google AdManager's guidelines, it's important to note that Ezoic also has its own set of quality guidelines that websites must meet. Our Platform Quality team conducts an extensive human-led review to ensure that these guidelines are adhered to. If your site was not approved, you may be able to reapply after making necessary changes and waiting a few weeks. We understand how important monetization is for our publishers, and we're committed to ensuring that our platform maintains a high quality of service for both publishers and advertisers. Please feel free to reach out to our support team for more details on if and how you can improve your site's eligibility for approval in the future. Thank you for your understanding.