EzarctoolsReviews of ezarctools.com

Response from EzarctoolsJul 17, 2026

Dear RW, We are very sorry to hear that you have not received your order and that you are feeling this way. We want to assure you that EZARC Tools is a legitimate, established brand with thousands of satisfied customers worldwide. We encourage you to look at our positive reviews here on Trustpilot from other real buyers to see our track record of reliability. Regarding your queries, we have checked our customer support channels and unfortunately have not received any messages or emails under your username. We certainly want to help you, so could you please send your query again? Please email us directly at [email protected] and provide us with your order number and the email address you used to make the purchase. Once we have these details, we will track your package immediately and get this fully resolved for you.

Response from EzarctoolsJul 6, 2026

Dear M Basham, Thank you for your feedback. We take billing clarity very seriously and have immediately looked into your order using your details. We located your order (#87019) and would like to clarify the breakdown to ensure absolute transparency. The item you purchased was the 4-1/2 In. T29 Flap Sanding Discs (60 Grits - 50pcs, SKU: 80FD6011). The correct listed and advertised price for this 50-piece bulk pack is $81.97. After applying your 15% discount code (WELCOME15) which deducted $12.29, your credit card was charged exactly $69.68. There is no $32 price point listed anywhere on our store for this 50-piece set. The only product close to that pricing is our orange 4-1/2" Paint & Rust Stripping Discs, which are priced at $32. It appears there may have been a misunderstanding or a mix-up between these two completely different types of discs during your browsing. We have already reached out to you directly via email from [email protected] with the official invoice and receipts attached to clear up this confusion. Please check your inbox so we can assist you further and ensure you are fully satisfied.

Response from EzarctoolsMay 14, 2026

Dear Customer, We are very sorry to hear about your experience with the blade's performance and the confusion regarding the delivery. At EZARC, we stand behind the quality of our tools and want to ensure every customer is satisfied. Regarding the shipment, our records from the carrier (Tracking: UL099194959YP) show that your package was successfully Delivered on April 30, 2026, at 12:19 pm. To resolve this for you immediately: Delivery Proof: We have a delivery confirmation photo showing exactly where the package was left. We will send this photo to your email address right away for your reference. Quality Guarantee: Regarding the teeth dulling after one use, this is certainly not the standard we expect. Please reply to our email with a photo of the blade, and we will be happy to process a full refund or a free replacement as part of our satisfaction guarantee. Please check your inbox (including the spam folder) for an email from [email protected]. We are committed to making this right for you.

Response from EzarctoolsApr 16, 2026

Hi there, I want to start by saying how incredibly sorry I am. Reading your message, I completely understand your frustration and exactly why you feel like giving up on us. As a business owner, you need reliable suppliers, and we completely dropped the ball—not just once, but twice. You have every right to be angry. I want to make this right for you immediately, without asking you to jump through any more hoops or send any more pictures. Here is exactly what we are doing to resolve this for you today: Immediate Refund: I am issuing a refund for your order amount right now. You should not have to pay for an experience full of delays and missing items. Shipping the Missing Items: We are not just refunding you; we are still going to get your tools to you. Once we conclude our investigation, we will expedite the remaining missing items to your address at absolutely no cost. Internal Investigation: When we created your replacement order, it was systematically generated to include all of your missing items. We have urgently contacted both our warehouse team and the shipping carrier to find out if the items were forgotten during packing or lost in transit. Additionally, when items are out of stock locally, they are sometimes routed from alternative warehouses, which can result in split shipments—but we failed to communicate this to you properly. You don't need to lift another finger or send us your order number, as we will locate your account details on our end to process the refund immediately.

Response from EzarctoolsMar 9, 2026

Bună, Mulțumim pentru mesaj. Da — comanda dumneavoastră este înregistrată și a fost pregătită pentru expediere. În următoarele zile va fi expediată, iar numărul de urmărire (tracking) va apărea imediat ce transportatorul o preia și o scanează. Dacă doriți, puteți să ne trimiteți aici adresa de e-mail folosită la comandă sau numărul de telefon, ca să o găsim mai repede în sistem.

Response from EzarctoolsFeb 25, 2026

Hi, Thank you for your message, and we are very sorry to hear about this experience. We sincerely apologize that you ordered the curved pruning blades but received a straight wood-cutting blade instead. We also understand your frustration about having to reorder and the difficulty you experienced with customer service. That is not the experience we want for you. Please allow us to make this right. Could you please reply with: Your order number (or the email address used for the order), and A photo of the blade you received (and, if possible, the packaging label) Once we receive that, we will review it immediately and help resolve this as quickly as possible. We can assist with the correct replacement and/or refund options depending on your preference. Again, we sincerely apologize for the mistake and the inconvenience.

Response from EzarctoolsOct 29, 2025

Hi there, We’re truly sorry for the inconvenience caused by receiving the wrong item—this is not the experience we want for you, and we’re eager to fix it right away. We’ve already sent you an email regarding this issue. To help us quickly verify and resolve the problem, could you please reply to that email with clear photos of the incorrect item you received (including any product labels or packaging if possible)? Once we confirm the details, we’ll immediately arrange to ship the correct item to you at no extra cost. We appreciate your patience as we work to make this right for you. If you haven’t received our email, please check your spam/junk folder, or feel free to reach out directly with the photos—we’ll prioritize your request.

Response from EzarctoolsOct 24, 2025

Hi there, We sincerely apologize for the lengthy delivery time—this is not the experience we want for you, and we’re here to explain the situation and help ease any frustration. First, we want to clarify: EZARC does have multiple overseas warehouses, but due to temporary inventory constraints, the specific product you ordered was out of stock in the warehouse closest to your location. As a result, we had to ship it from a further warehouse, which led to the extended transit time. To keep you informed, here’s the latest tracking update for your order (UK551190510YP): As of October 23, 07:36, your package was at the HATFIELD TERMINAL and marked as “Sort - loaded to trailer.” This means it’s now in the final stages of transit and will be heading to your local delivery facility soon. You can monitor real-time progress via this link: https://t.17track.net/en#nums=UK551190510YP. If you have any other questions about your current shipment or want help finding in-stock alternatives for faster delivery next time, please don’t hesitate to ask. We’re committed to improving your experience and making this wait worth it.