EyeQueReviews of eyeque.com

Response from EyeQueAug 16, 2021

Hello Mark, We appreciate you leaving feedback regarding your experience with EyeQue. This is correct - while we appreciate a reason for returning your order (for reasons of providing assistance/troubleshooting), it is not required. As long as you are within the 30 day return window from the date of delivery, we can help you with the return. We are sorry the VisionCheck didn't work for you, but please do check in with us in the future regarding any updates to our devices for color deficiency.

Response from EyeQueAug 16, 2021

Hello Cookie, Thank you for leaving us a review. I'm sorry the try-on glasses did not work for you. I saw that you were in contact with one of our agents, and his last response was on Tuesday - he was waiting for your reply. He will be reaching out to you again today.

Response from EyeQueAug 13, 2021

Hello Andyl, We're sorry to hear EyeGlass Number (EGN) did not work for you. There are different variables that can affect your results, but more information would be needed before we can determine what may have gone wrong. One of our agents will be reaching out to you separately to assist you.

Response from EyeQueAug 12, 2021

Hello Rick, We appreciate you leaving us a review! We're happy to hear that our support team was able to get you through the little obstacle you ran into, and we'll be sure to share your experience with the appropriate team so they can make the necessary improvements for our users. As for the tests themselves, they must be within certain parameters to be deemed consistent and valid, which yours were; it is also how you were able to generate an EyeGlass Number (EGN). If there was too much variation, the system would not be able to provide a reliable EGN and instead would suggest you contact support for assistance. The agent's recommendation to complete additional (consistent) tests was merely to help further refine your results for improved vision in comparison to what the first EGN would provide. Please be sure to follow up with our support team at [email protected] once you've had a chance to try out the glasses. We'd love to hear how they work for you!

Response from EyeQueAug 12, 2021

Hello N. Health, Thank you for your review. We're sorry to hear that you were not happy with your purchase. There is a tutorial video available on the app itself as well as on our website for reference. If you'd like additional assistance with the test process itself, please feel free to reach out to our support team at [email protected]. Otherwise, I will have a return shipping label sent to you to return the unit for a refund.

Response from EyeQueAug 11, 2021

Hello R. North, Thank you for your review - we're sorry to hear you were having a bit of trouble with the tests. One of our agents will be reaching out to you separately.