EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Rev Dr John Benjamin David Tatum DD P.
A very easy to use device and the TryOn glasses were PERFECT. I had no problem buying two pairs of eyeglasses based on the prescription from the device at my usual online dealer. More that happy.
William C.
A welcome experience to engage with customer support featuring someone with in-depth knowledge of the product. Made the resolution quick and understandable. Eyeque is a great product but it does need talented support staff to promote its value and ease implementation for customers.
Response from EyeQueApr 19, 2022
Hello William, We appreciate your kind words! We are happy that you had a great experience with the support that you received. Please feel free to reach out to our support team again if you need any future assistance.
Doc J.
Placed a pre-order and waited over a month. Terrible communication. Was told 2 weeks ago my order would ship within 2 weeks. Then received email that my order would have to be canceled and asked me to re-order as their payment method limited their authorization for 30 days. My credit card was charged two weeks ago. Amazon Pay indicated the order was completed. I had not received my original payment back yet when EyeQue asked me to reorder. I did receive CC refund 3 days after cancellation notice. I did not reorder. Crappy to be charged and wait a month to be told your order is canceled.
Response from EyeQueApr 25, 2022
Hello Doc J, Thank you for your candid review regarding your experience with EyeQue. While I see that you are currently in communication with one of our agents, I wanted to apologize again for the oversight on our part pertaining to the payment issue with your order. We have already provided a refund, and the agent is awaiting your response to his proposed solution. While we are generally timely on our communication with our customers, we have fallen short during this unexpected delay. This is not acceptable, and please know that this will be addressed and corrected going forward.
Jeff
Excellent product. I didn't realize how badly I needed new prescription glasses until I received them. The EyeQue device is fairly intuitive and easy to use. App performed well. I don't have vision insurance, so for me, this was a great investment. Thank you for making this product. Good job, EyeQue!
Response from EyeQueApr 13, 2022
Hi Jeff, We are happy that you had a great time with our products! We are also glad that you had an easy time getting used to our products to help keep track of your vision. Happy Wednesday!
Unknown D.
Doesnt work anymore.
Response from EyeQueApr 13, 2022
Hi, We apologize for the inconvenience. One of our agents has responded with additional information to help troubleshoot your issue. They will reach out to you once more with more questions and information on how to help. If you have any questions or concerns, you can always reach out to [email protected]. We thank you for your patience and understanding.
Gerald T.
Great Support
Response from EyeQueApr 12, 2022
Thank you for your feedback, Gerald. Please feel free to contact our support team again if you require any additional assistance.
Jan E.
EXCELLENT! My experience with customer service was absolutely PERFECT!My representative was knowledgeable, professional and friendly! Wonderful employee, great experience!
David M.
I still have not received my Eye Que Kit and it has been weeks now.
Response from EyeQueApr 11, 2022
Hi David, We apologize for the inconvenience. However, the VisionChecks will not be shipped out until mid to late April as they are out of stock, as specified on our website. This impacts the Vision Monitoring Kit, as they do include the VisionCheck. We understand that getting your products at a timely manner is important for our customers, and once again apologize for the delay and inconvenience. We thank you for your patience and understanding.
