EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Yosvanys A.
Las medidas distancias pupilar . Son bastantes exactas , recomiendo este sistema. Es muy fácil de utilizar y más en niños.
Response from EyeQueFeb 12, 2024
Hello Yosvanys, Thank you very much for your review of the PDCheck. We are happy to know you had a great experience with the frames and finding your PD. Cheers!
Natasha U.
The test glasses I received are literally unwearable. They warp my vision, as if the curve of the lens is wrong.
Response from EyeQueJan 19, 2024
Hello Natasha, I'm sorry to hear your refraction measurement didn't work for you. One of our support representatives will be reaching out to you for more information.
Eddie M.
My first "electric" tester worked for 3 seconds. The replacement was doa. I ended up using the manual one which was difficult to use but did a great job of revealing my optometrist's big mistake and enabled me to get agreat pair of glasses. My biggest complaint I have is with their websites. It took me nearly half an hour to find what I wanted because it kept showing me "blips" of their products rather than everything at once.
Response from EyeQueJan 15, 2024
Hello Eddie, Thank you for leaving us a review. We had no idea that the 2nd unit was not working for you until you submitted a review a couple years ago. One of our support agents responded to you at that time offering assistance, but they did not receive a reply. Nonetheless, we are glad the PVT worked out for you, and you were able to get a pair of glasses!
Sharon S.
In my experience the product works well for single lens prescriptions - I had no problem with my test glasses. But when I used the results to order my progressive lenses unfortunately I did not have good results. I think it's a great idea and was really hoping it would work for me. If you have a basic prescription I would definitely recommend you give it a try.
Response from EyeQueDec 15, 2023
Hello Sharon, Thank you for sharing your experience with us. You are right that our refractive devices measure the correction needed for single (distance) vision only. The app will provide a near-vision ADD estimate for reading distance based on the inputted age, however, this value is not physically measured, so we cannot guarantee it is a fit-all solution (ie it may work for some, while others it may be too weak or too strong). If you have an iPhone we suggest you try our My Reader App found in the app store. If you have any other questions, please feel free to contact our support team.
Oliver K.
Alles bestens.
Response from EyeQueDec 5, 2023
Hello Oliver, we appreciate your 5-star review! Should you have any inquiries in the future, feel free to reach out to us.
Unhappy
Overcharged for product. Company did not respond to request to correct improper billing (waited over 2 weeks for any kind of response). My credit card is now handling the disputed charge. Update 11/22/23. EyeQue reached out to me. The billing issue was technical in nature and was related to their recent integration with Linneo vision benefits which I was using. I bumped up my rating to 4 stars deducting 1 star because of the missing email. There was probably a problem with the web form on EyeQue's website used for submitting my request to them. This could have been avoided by telling users on that form that they will receive an acknowledgement email after submission (I'm not sure if they currently send an acknowledgement email). In my case this would have avoided my feeling of being ignored and resorting to contacting my credit card company.
Response from EyeQueNov 21, 2023
Hi there, thank you for bringing this issue to our attention. I'm surprised to learn that a message regarding an error of this nature has gone unanswered for a long period of time. However, upon searching our support database for any messages from your email address listed in your order, one could not be found. A search by your name did not populate anything either - did you reach out to us using a different email address? I will be emailing you shortly at the email address listed on your order, hopefully it is an active account. Our apologies for the inconvenience.
S C.
You put me in charge of my health. My optometrists don't accept my insurance and they frown when I ask for my prescription; it takes another request (frown) to get pd. And they want me to pay 10x for their "designer" glasses. Thank you EyeQue for better vision.
nightly
The glasses were very nice. I just wish I had been smart enough to order progressive glasses instead of reading. Now I have to order another pair lawl
Response from EyeQueOct 23, 2023
Hi Nightly! We're glad to hear the glasses worked out great for you!
