Linn R.
I bought my glasses from Eyemart in…Onalaska
I bought my glasses from Eyemart in Onalaska. I dropped my glasses on Chestmas Eve and they broke. I wear trifocals, so this was very unfortunate situation, I cannot see and had to wear my prescription sunglasses, which only have long distance for the prescription. I went into the Eyemart store on Friday December 26th, stated I needed an appointment and asked if they could do a temporary fix on the glasses so I could see. The person at the desk told me it was "illegal" in the state of WI to repair glasses. Eyemart, in your orientation you should have your employees read your website, where it clearly states you fix glasses. I will never step foot in an Eyemart again and I will tell my story over and over again
Response from Eyemart ExpressJan 12, 2026
Thanks for your feedback concerning our Onalaska location. We’re so sorry you didn’t have a 5-star experience. We’ve noted the incident and forwarded it to upper management. In the meantime, if you have any questions or if there is anything else that we can do, please feel free to reach out to [email protected].