Eyemart ExpressReviews of eyemartexpress.com

Very helpful.

Easy way to get glasses. No issues and no mess. I will be getting a new pair again. Thanks

They’re really great and Dee is really good at making sure you understand everything and very professional.

Oshkosh, WI location is HORRIBLE! The employees have no idea what they are doing and are confused about so many things! First I call there to make sure they take my Ins even tho I had already confirmed that with my Ins Co but I always want to dble ck. They tell me I have to come in with my Ins Card so they can get the numbers off it, I asked why they simply can't do that over the phone with me as I had my card in front of me and could easily give them the card info. Was told, NO, you HAVE to come in with it! So I go there, give the girl my card and told her I have a $500 limit but she then called my Ins to verify and they did verify. I then picked out my frames, they did the measurements, etc and I was good to go. I waited approx a week and called back to check on the status only to be told they had NOT processed my order! I asked WHY it had not been processed and was told I have to provide them with paperwork showing my coverage!!!! They had requested this from my Ins and Ins told them they don't do that as it isn't necessary but they INSISTED I get written proof of coverage and this was after they had already spoke to Ins via phone call while I was sitting there. Ok, so I go on my Ins portal and do my best to find the page that shows coverage and sent it them. Was then told everything was fine BUT it wasn't as I waited another few days and checked back again on the status and was told I had to come back in to sign some paperwork before they could place my order!!! I was IRATE! So I go back AGAIN and they had no idea of what I was talking about when I told them I was back to sign the paper! It was total confusion all the way around! They looked for the paper and finally found it on someone's desk, I signed it and left. Oh, then I am told I need to come back yet AGAIN!!! Why? To pick out frames and get measurements! OMG!!! I told them that has already been done but was told they had no record of it! Are u kidding me!!! Luckily I had it written down from the first employee that I worked with as she had given it to me soooooooooo I told them I had given it back to another employee the day I had to come back to sign the paperwork and of course they had no knowledge of it and could not find it and asked if I could come back AGAIN at which time I had enough of this and got mad and told them they have no damn clue as to what they are doing and told them I was NOT coming back in, I am done with this crap! Ironically, less than 2 min later she calls me back "oh, I found it, it was misplaced", I did not take her call but that was what she left on a voice mail to me along with a 2nd voice mail saying they want to make this "right". NEVER have I EVER went thru so much turmoil to get glasses! Oshkosh, WI location is really, really BAD and I do not recommend that to anyone. Was my first time going there and my last!

The quality of the glasses I received is excellent! I love them, it’s the 2nd pair that I’ve ordered and they do not disappoint. Thanks for a great alternative to regular eyeglass stores.

Online ordering was easy, online customer service was helpful with a timely response. My in-store experience was HORRIBLE. I presented to my local store in Oshkosh, Wisconsin on Saturday, January 17th with the intention of taking advantage of the 2 pairs of progressive glasses for $79.95 offer. I had a copy my valid prescription, that I had printed from my Epic Medical Record Patient Portal. Printed in the same format that I have used at other Eyemart locations, and Eyemart competitors, for years with no problems. The employee who greeted me refused to honor my prescription on actually accused me of forging it. Getting my glasses made quickly was essential as I am preparing to leave on vacation. I went home and uploaded the exact same prescription that I took to the store to your website and ordered glasses with no problem. However, ultimately paid more than double using your website than I would have in-store. I am very disappointed in my overall experience and the fact that I ended paying so much more because the employees at my local store are rude, not educated on Eyemart prescription requirements, and utilized zero critical thinking skills.

It was the young lady that help me with my problems. She was very helpful. Thanks for great support 🙏

Polite Employees