customer
Order accuracy through shop is…
Order accuracy through shop is terrible. If my order isn’t ready or shipping Shop shouldn’t tell me the shipping expectation. And when it does ship I should get a tracking number to track from the source, not Shop. I probably won’t be using you all to buy glasses again.
Response from Eyemart ExpressFeb 24, 2026
Over the President’s Day holiday, we experienced a higher-than-expected surge in orders. While that’s a great problem to have, it does mean some orders are taking a little longer than usual to complete. We want every customer to have a great experience. Please reach out to our customer care line at 1-888-372-2763 so that we can make this right.