Eyemart ExpressReviews of eyemartexpress.com

Will never order again! Lied to me several times about where my glasses were. The first round after a week was they messed up the coating on the glasses. The second week they said they were mailing them in a day. After 14 days, three different people said they mailed them, have them in the lab, or the post office hasn’t picked it up yet. See the problem? They advertise 80% of their glasses ship next day. Some are done in an hr. I guess some take three weeks and lies along the way about the status of your order. Never, ever again. Who knows when I will see them. Most positive answer was I’ll have them before a month is up. Also, btw in the store my glasses were over $600. Online, same pair, was $300. Zero stars if I could rate them lower.

Jenni was extremely helpful and explained all warranty and add ons. I was given an hour for them to be ready and they were ready in 40 minutes. I highly recommend in an emergency situation and glasses prices are affordable, but same day is the best overall!

Over a week later without any communication or tracking information, I reached out to the company requesting my tracking number. I received a number. When I look up the tracking it says the tracking label was JUST created and postal has not recieved the item yet. It has been a couple days now and status has not changed. When can expect my glasses???? I can be very patient with transparent honest communication when placing my orders. And, when I inquired about my tracking information, you could have taken the opportunity to communicate if they were indeed ready and being shipped. Even if you may have more than normal amount of orders to fill because of holidays.. creating a label is not the same as shipping the item. Communication and accountability please.

It’s taken almost three weeks to get a single pair of glasses

Person at store that you see after picking out glasses and gives them to you when you arrive is a bit snippy it seems.

The prices are always reasonable. When I visit the local location the associates are always friendly.

Product is great but service is not. Ordered on 2/18/26 and didn’t ship out until today 2/24/26. Advertising says they would ship out the next day.

I ordered glasses online to get the benefit of a coupon offered, but the help in the store was outstanding. Because I am not confident in ordering things like this, they did it for me. The glasses came in exactly when they said they would and fit great. Thank you for this great service.