Eyemart ExpressReviews of eyemartexpress.com

After ordering my own pair of glasses online and calling customer service a second time to order my daughter a pair of glasses. The online experience was exceptional yet again. I wish however I could give the same type review for the store here in town. I went into the store with 2 things in mind. The first was to adjust my own and look go over some things possibly about my own glasses and the second was to get exact specifics for the pd for my daughters glasses so I could order them online with the current memorial day promo going on. My story is subsequent for my own pair as far as adjustments but will say it did leave me a little questionable about how future adjustments or any other issues i may have with my own glasses especially with the costs of the frames alone and wondering if i wasted $50 on the insurance i paid for. My main issue with the local store however is when I asked for help with a pd for my daughter. We didnt need an eye exam as we had the prescription from her eye doctor but it didnt have the pd on it for her. We asked just for that and the response from the staff was they would not since we werent buying from the store. That makes no sense to me that they would not do that even with me buying from eyemart express online. It's the same company. Our reason for not buying from the store itself was because the store was saying you had to buy 2 pairs of glasses for their instore promo. My daughter didnt need 2 pairs...we just needed one pair for her and the store was not doing the same promo for a pair of glasses as eyemart express online. Needless to say we left very unhappy with the experience. Thankfully I was able to get her pd over the phone from our eye doctor and called the online customer service and your rep in texas was very patient and very helpful with the buying experience. Thank you so much for that. With all that said I am unfortunately very reluctant and hesitant to even deal with my local store now and sadly the next closest eyemart express store is minimum 60 miles away almost. I greatly appreciate the online customer service and experience and can only hope my faith in the actual store here can be renewed. 5 stars hands down for online ordering and online phone customer service. Please keep up the good work and you have my referral without hesitation for the online ordering side of things

Ordering process was efficient, awaiting to see and wear glasses before I make a complete review

Great deals and easy to try on glasses virtual. Many choices of frames to choose from.

Nice frames and lenses . The price was just right and not too expensive. I also love the color of the frame.

The fit is never great. Mostly too loose

They told me both my glasses were ready. I didn't go that day until the next day. And one of my glasses wasn't ready. They told me to wait 10 minutes. And it took 90 minutes until they told me they were ready. How sad that this happens.

Ordered my 2nd pair and they were delivered in 5 days. Well constructed and perfect.

Very helpful staff. We ordered online and the order was ready in store within a couple hours.