David M.
Purchased a pair of progressive glasses…
Purchased a pair of progressive glasses at the Niles Ohio store. After a very short time the coating on both lenses laminated. I took them back to the store and immediately was asked if I purchased their warranty. In my many years of buying glasses I have never purchased a warranty, I understand if I break them, I pay, but poor workmanship? I was told it would cost $500 to replace the lenses. The receptionist was very short with me AND later when I asked her for my Lens Rx she gave me an incomplete and illegible Rx form making it useless.
Response from Eyemart ExpressAug 25, 2025
We want every customer to have a great experience in our store. Thank you for letting us know we’ve still got work to do! Please reach out to our customer care line at 1-888-372-2763 so that we can make this right.




