customer
Blah
Through my employer, eyelation was onsite taking orders and giving prescriptions for protective work eye wear. I needed to get an eye evaluation so per the visit instructions I made an appointment. At the time of my appointment nobody was present in the conference room they had set up. All their equipment was out on the table, but the eyelation people were not present. There was no sign or anything with information on how long they would be gone for, or where or why they had left. I ended up waiting 30 minutes, with other co-workers (who had appointments after mine) showing up confused as to what was going on, going back and forth between the conference room and my work station. Finally the eyelation crew showed up saying that they had gone to lunch, seemingly not having paid attention to the appoinment sheet. They were also rude and gave off an irritated vibe. Three months later I received my order (no thanks to my employer, the box indicates the glasses were delivered on time but my company never told me where or how to pick them up), and the order is wrong, with the 30 day return period having already passed, and I have absolutely no desire to call and complain or have anything to do with eyelation anymore, at all, because ugh.
Response from Eyelation Technologies Inc.Aug 30, 2023
Hello. We appreciate your feedback. Sorry to hear that you did not have a good experience with our onsite visit. We strive to provide excellent customer service. During these onsite visits, we realized we were not providing our staff with enough time to take a lunch. It was affecting the appointments scheduled directly after their lunches; we apologize for the confusion it caused. We want you to be happy with your purchase and we realize that you are outside the 30 day return policy, but that wasn't your fault. Please reach out to [email protected] and we would be happy to assist you with a return or exchange. Thank you for your review.