Anthony S.
Machine was set up by company safety…
Machine was set up by company safety director.was pretty easy to fill out information by myself.however issues started to mount.took 3x for machine to photocopy the Rx? The machine never asked me to measure my face to fit the new safety glasses? We were concerned and are still concerned if the new glasses when they arrive will have the same fitment? I went over my 200$ credit and had to pay 10$ out of pocket using my credit card.i made 2x attempts to put in my information and it still came up owing the 10$ amount.my safety director bill Pasquale helped me make 2x more attempts to settle my debt of 10$ but no results.Bill had to call Eyelation direct and get a representative and I had to give my credit card information over the phone.i still haven't received my safety glasses as of today 3/13/25.im anxious to see the final results! I have used Eyelation in the past with NO issues.seems to me the computer had issues?possibly have the machine serviced with local techs on a routine maintenance check?.I understand i had issues but our safety director had the same issues until he called Eyelation direct...
Response from Eyelation Technologies Inc.Mar 18, 2025
Hello Anthony. We appreciate your feedback. We are sorry to hear you were having issues with our system. We would recommend using our website if you have additional issues at: https://weborder.eyelation.com/. We hope you glasses fit well and if you need further assistance, please call 888.308.4703. Thank you!