SHELBY A.
wrong prescription and wont fix the issue.
I had 2 pairs of glasses that I received from you and the prescription was done by your tech and was not right. the second time y'all came to our shop a different tech told me that the prescription was not right and that I would need to go to a eye doctor and get and prescription and send the glasses back and you would put the correct prescription in them. now you wont accept the glasses back and I had to get a different pair of glass and now have 2 pair that are no good to me. Both times the frames cost me money and my company money.
Response from Eyelation Technologies Inc.May 12, 2025
Hello Shelby. We understand your frustration with the incorrect prescription and the subsequent inconvenience. We value your business and strive to provide accurate and reliable service. We are sorry to hear that you have experienced difficulties with your glasses. We appreciate you bringing this to our attention and will investigate the matter further. I would suggest contacting our customer support at [email protected] or call 888-308-4703 -Team Eyelation