Joanne M.
1 Pretty useless web-site
1. Took three attempts for thbe website to accept my jpeg file for my new Rx 2. Selected frame but am unable to "add to cart". 3. No opportunity to view the frames on my profile picture. 4. no idea is a Medium frame is the right size. 5. Required a call to customer service. Was told to click "add lens" while I was in the site. There was no "add lens option." (I am on a PC, if that matters.) 6. Required customer service to actually get the optional features I needed. (no-line bifocal, transition lenses, etc.) 7. Customer service rep actually had top place the order. Ridiculous web site.
Response from Eyelation Technologies Inc.Jun 5, 2025
Hello Joanne. Thank you for your feedback. We appreciate you bringing these website issues to our attention. We're sorry the process of uploading your prescription, selecting frames, and adding options was difficult. We'll investigate the issues you encountered to improve our site's functionality. We are glad our customer service representative was able to help you order your glasses. We hope you enjoy your new safety glasses. -Team Eyelation