Rob
Terrible experience
Terrible experience. My work offers safety glasses through elelation and the initial visit was great! After that it got so bad I wonder if it’s intentional. After several weeks of waiting, I called to find out they were confused about my order and couldn’t get the frames I originally ordered . I confirmed I wanted bifocals they questioned it again if I wanted single vision lenses and did I have a prescription I could send them. I said they had my prescription and I wanted exactly what I ordered, bifocals. The next day they returned the bifocal portion without notice and sent me single vision lenses. Terrible communication Emailed customer service to return the glasses and no attempt was made to correct their mistake. Instead a “return shipping label with instructions” was attached but the attachment was not a return label with instructions but a copy of my receipt… Order # 1573908 Returned the order now I’m just waiting to hear from customer service as to when (or if) I will get my order. I sent customer service an email to follow up but no response yet
Response from Eyelation Technologies Inc.Apr 3, 2026
Hello Rob, We are so sorry about your experience. Unfortunately with no name, order # or any contact information we cannot help any further. Thank you for your review. -Team Eyelation