Eyeglasses.comReviews of eyeglasses.com

THEY ARE NOT BBB ACCREDITED Short story: Waited a month and a half and never received my glasses and probably never will. They can not fulfill my order but also haven’t cancelled it. The other reviewers are being honest when they say “Do not buy from them”. Long story: Ordered my “In stock” prescription glasses on 01/02/2025 with next day shipping. Read their policy and waited for the appropriate amount of processing days to question my order. I emailed them on 01/10 to ask why my glasses haven’t shipped yet and they told me they are waiting to receive them from the vendor and that they would arrive next week and ship same day. A week later, they switched my order status from “vendor” to “in progress” which lead me to believe that my frames arrived and they were putting in my lenses and getting ready to ship. Another week went by and my order still was not shipped. I emailed them again on 01/23 and they told me they were still waiting on my frames from the vendor and told me another 1-2 weeks at the most and shop same day. They changed my order status back to “vendor”. After 1 week, they changed my order status from “vendor” to “in progress” which made me believe they received my frames and were getting ready to ship my order. After waiting a week of “in progress”, I still did not receive an update. I emailed them for a third time on 02/07. They told me the frames would arrive next week and changed my order status from “in progress” to “vendor”. They strategically change your order status and they are “supposed” to receive your glasses to buy time but it’s all a LIE. Lesson of the day: Even if a website shows “in stock” please verify with customer service that this is true. I noticed other websites are also advertising the same frames with “in stock” but when I reached out to them they told me they would actually need to order the frames from the manufacturer. I FEEL LIKE I WASTED A MONTH AND A HALF FOR NOTHING. I JUST WANT TO MOVE ON WITH MY LIFE

Outstanding progressive lenses replacement, original frames were intact with no issues Thank you!

Best fitting glasses. Great lens. Was hesitant to order online but these are the best glasses I have ever had

Easy experience with great customer service.

I bought glasses 2 years ago with no issues. Paid, shipped, delivered in a timely manner. Awesome! With that said, the experience I had this year compared to the last was night and day. I placed my order at the beginning of December. Week after week, no update on my order. I email them, they say they're working on it. I e-mail them again a week later to make sure everything is okay. Then finally on week three, they admit they JUST got my frames in and will send them out with free 1-day shipping to make it up to me. Sure, that's fine. 2 more weeks go by, nothing. Free next-day shipping means nothing if they're not going to send them anyway. I cancelled and got all of my money back. I would avoid eyeglasses.com at all costs now until they get their ducks back in a row.

I placed order on January 10, 2025 It was accepted, credit card charged. Got request to submit written prescription. I did, got thank you for submitting, all on Jan 10. On Jan 14 I received notice from PayPal my charge was being refunded, I might add $0.01 short. No note/communication from Eyeglasses.com. I logged into account and order showed it was canceled. No reason. Frames showed in stock when order was placed and still did when they canceled. On Jan 14th I submitted email to customer support asking for explanation and pointing out frames show in stock. Got auto reply my request had been received. No actual response to my email. Refund received. My guess is I had coupons that got me a very low price and they chose not to honor the order. I will never deal with them again. Too much time wasted and clearly have their own agenda.

After 1 year my crystal vision lenses started to become blurry. I have purchased eyeglasses for 35 years and never had this happen before. I have glasses that are 15 years old and the lenses and coating are fine. I talked with the company but they said 1 year is the life of lenses and nothing that they will do to fix it. I would stay away from this company; especially if you want the glare reduction coating.

I bought sight glasses for daily use and are amazing. High end quality and strong frames. Provided i bought form eu, i trusted on them and I m very happy. Good work