Eyeglasses.comReviews of eyeglasses.com

...........Great company

Despite claims of 2-3 business days processing plus shipping time I waited 41 days before the product (a $369 pair of glasses was delivered). When I called after waiting several weeks the explanation for the delay was they needed my PD measurement (which they never asked for previously). Within minutes I emailed my PD to the address provided by the phone rep. On my follow-up call weeks later I was told "the internet is not reliable". Not a good experience.

Be prepared to follow up on your order. I bought two pairs of glasses each one had at least one error - such as -forgetting to actually order the frames, lenses were incorrect, lenses were damaged . On second pair Customer service response to me was why was I worried about them being late due to having lenses being remade when I had another pair to wear ....re the reply The glasses and lenses themselves are satisfactory. What was unsatisfactory was the customer service. The clerk forgot to order the frames, neglected to call me when the lenses came in damaged, etc. etc.

it was over the holidays so it was slow but I'm happy with the final results

you have always acted like a small company and given great personal service. Thanks

Sent copy of Rx in and received glasses back in about a week. I immediately noticed that my vision was worse than my old Rx. Looked at their invoice and noticed they had the reversed the Rx from the original (left was right and right was left). Upon contacting them I was informed that I was responsible for return shipping costs, despite the fact it was their mistake. About a week later they contacted me to request another copy of the Rx I had sent to them when I first placed my order. Mistakes happen, but when you make the customer ends up paying for the seller's mistake it leaves a bad taste in your mouth.

I had good experiences for a many years and recommended eyeglasses.com to tons of people. Now I can't get an answer about what happened to my glasses. The first inquiry sent (after about a month)was responded to saying the frame had to be sent from Great Britain so things were delayed a bit. That was the last I heard. That was two months ago. I started getting headaches so finally purchased glasses locally. I would still like the glasses but have to wonder if the business has been sold or what!

My glasses are perfect. Half the price that my optician quoted me. Excellent service. I love them and love this company.