Eyeglasses.comReviews of eyeglasses.com

Almost IMPOSSIBLE to get ahold of a customer service rep! I need to return a frame and no one ever answers!

frame did not last. right temple arm fell off after 2 years and can't be fixed or replaced. too much money for a frame that doesn't last. looks good though

I had a problem with my lenses prepared by eyeglasses.com, but the company never responded to any of my multiple emails or other communications.

Love my new shades 😎 Customer service is 💯 fantastic!

No communications unless I called. Ordered two pair of glasses and had trouble from day one. Took so long to get the first pair, they shipped it out without the second pair due to supply chain issues (I get that, but why do I have to call to get that news? - they should be calling ME). That pair had a bifocal that was too small and was subsequently exchanged, which went OK. Received one email stating those glasses didn't meet their QA control, so they were to be redone, which was good. Left voicemails and not one was returned. A couple times it said call back it's after hours, or all operators were busy and hung up. What notifications I did get, were such that I didn't know which pair was which when shipped. Never did get a notification on the second pair - finally called and got through to a person who forwarded it on to the lab manager. She emailed and told me the tracking number - which was delivered in April (it's now June). No other email notifications other than marketing emails. Never did receive the package - it could have been stolen, but I had no reason to look out for it as I was never notified it was coming. Now I'll be out the cost of the glasses as undoubtedly the carrier will say it was delivered, not their problem.

Read great things about these guys. And after the clown car show that is "Go Optic" was really looking forward to them! Fast service, well organized - BUT They stuck in the wrong screw on the temple of my frame - damn thing stuck out an 1/8 inch looked like crap and kept jabbing my hand when I took my glasses off. Wrote them about it and got "no reply", Used a Dremel cut off wheel to reduce the screw to near normal.

Wanted USA manufactured glasses. Purchased Art-Craft Workforce model. The glasses appear to be exactly what I wanted. The frames are nice and the lenses work well. The order process went well and communications about my order were timely. The only issue was the website where you enter the PD was not smooth as the confirmation for the PD was not intuitive. I paid extra for special handling and next business day delivery so my glasses arrived quickly and in good condition.

My 4 yr old coud of done better job. I sent you old lenses for you to fit new into a new set of frames...and you throw them away...and sent me a pair that didn't work.....I send you photos with measurements...you send frames that didn't work either....Then after talking to you about the problem....set #3 come...Thet don't work either. I can hand my 4 yr old a square and if he can't fit it, he brings it back. Then after you sending me 3 set of frames ( everyone returned back to you), you sent me a bill ($249), and I have NO frames...NEVER TRUST YOU !!....You truely prove, you can't fix stupid !!....In my opinion